roam bricked. orange light only

Are you able to see the battery level for the Roam in the Sonos App?

Unfortunate, indeed. What did Sonos support tell you when you called in with these issues?

No. I just get the orange light.  Product, even when plugged in and charging, does not show up on the app. And yes, I’ve updated the app, asked to add new product etc etc. nothing has worked. Period

Are you charging the Roam using the official charger, or your own adaptor?

Also when did you last run a system update?

I have used both. Nothing works or changes the outcome 

The Roam needs to be charged either by an official charger, or by a charger that delivers at least 5V/2A (10W) of consistent power. It also needs to be charged for at least 2 hours to determine if the orange light is permanent or cured by correct charging. There is no instant charging fix for the orange light. 

Presumably you also pressed and held the power button on the back for at least five seconds until you heard the power off sound, waited 10 secs, then turned it back on?

My question about when you last ran a system update - which went unanswered - was in relation to the other Sonos products which you mentioned as apparently defective. So I was trying to ascertain if they were actually up-to-date, or if you’d only updated the app without then running a system update too. 

You would also benefit from turning everything off at the wall (router, speaker) and force closing the app. Wait five minutes, then turning the router back on and let it fully reboot, then turn each speaker on in turn (letting each boot up to white light before moving onto the next), and finally re-open the app. 

However, whilst some of this might do the trick for you, I suspect most will be ignored as it’s simpler just to give up. 

I have unplugged, rebooted, reconnected the entire system, I used the Sonos issued charger over night, and updated the app. 

When did you last run a system update???

Yesterday 

When does Sonos admit the product is deficient and defective? When does Sonos admit they have allowed the product quality, from the hardware to the software, to become mediocre? Why would I want to continue to update or add to a whole home solution that is trending downward? And no, it’s not my WiFi or internet. I replaced my glitching sound bar and home theater set up with a Bose system. Zero glitching. Do I replace this Roam with another roam or get a Bose sound link or something else? But endlessly asking questions and troubleshooting is rude at this point.