Skip to main content

In late 2023 both of my Roam speakers died and would not charge whether through wired or wireless Sonos chargers. When I contacted Sonos, one of the speakers was eligible for full replacement as it was still in warranty and the other was eligible for a discount to purchase a new Roam. According to the instructions from Sonos, I was given a UPS return label and packaged them up. I was told I would receive a new speaker in the mail for the fully warrantied one, and a code via email to purchase the other (since it was only partially covered.

I received no responses of any kind and attempts to contact Sonos have resulted in being passed between “the warranty department” and “the marketing department” for unknown reasons.

 

If Sonos reads this can you help please???

Sorry - it was a FedEx label if that matters - not UPS. 


Actually apologies it is for UPS now that I re checked the email from rma.returnlabels@sonos.com

 


Reply