Problems configuring Roam

4 replies
86 views

Problems configuring Roam (using Google WiFi) - I do as I’m told, but receive the message Sonos not found. Tried resetting to factory default - same result.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Hmmm. If no one else in the community has an idea, it may be best to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

Airgetlam

Likely that the Roam is connected to a different ‘puck’ than the one your phone is connected to. Try unplugging all the ‘remote’ pucks, leaving only the base plugged in, and try again.

Bruce

G

GeirjacobAuthor

Contributor I

Thanks Bruce! I’ve tried with just the base connected, but it still won’t start. Geir

AirgetlamAnswer

Hmmm. If no one else in the community has an idea, it may be best to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

G

GeirjacobAuthor

Contributor I

I just did and finally everything is OK - thanks again! 😊 Geir

Sign up

Login to the community