I have a house full of Sonos speakers and love them !!
I first set up my new move2 yesterday. Got latest update and set up on wifi.
it played music via Bluetooth straight away but next day - connected but no sound. other tech savvy family members couldn’t get their music playing either. if this is the pattern then it’s going back !!!
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with your new Move 2 not playing Bluetooth audio.
The fact that it worked the first time is a good sign. On the second day, how were you going about reconnecting your Move 2 to the source device? If you were pressing the Bluetooth button on the Move 2, this is the wrong way to go about it - this is only for connecting new devices that have not been paired before.
Instead, it is better to open the Bluetooth settings on the source device (your phone, presumably), and to reinitiate the connection from within there by simply tapping on the Move 2’s entry there.
I hope this helps.
+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with your new Move 2 not playing Bluetooth audio.
The fact that it worked the first time is a good sign. On the second day, how were you going about reconnecting your Move 2 to the source device? If you were pressing the Bluetooth button on the Move 2, this is the wrong way to go about it - this is only for connecting new devices that have not been paired before.
Instead, it is better to open the Bluetooth settings on the source device (your phone, presumably), and to reinitiate the connection from within there by simply tapping on the Move 2’s entry there.
I hope this helps.
Thank you. I gave it another crack yesterday and pressing the Bluetooth button on speaker till it beeped seemed to make it work.
im hoping that when at a gathering/party it’s not a punish to have various people connecting to it to play their music - that’s why I bought it !!!
I will also try your tip about pressing Bluetooth connection on phone firs
+19Hi
Well, you would need to pair it with each device that you want it to play from - if you encounter any issue with doing this, break existing connections first (from the Bluetooth settings of the currently-connected-device).
Depending on how much you trust your guests (and how many of them own iPhones) to be connected to your local WiFi (not the guest network - that won’t work), it may be easier to use AirPlay instead - no pairing is needed.
I hope this helps.
+19Happy New Year,
I have this same problem and it is frustrating for everyone. It is showing as paired via Bluetooth. And showing as playing and paired on my phone. But no sound. This is the same for everyone. So the only way we get sound is if the Sonos units are on Wifi, and we’re all on WiFi. Which we often aren’t as we have portable units - one Roam 2 and two Move 2s.
+19Hi
Sorry to hear you are also having this issue. Just to confirm: you get no audio when playing Bluetooth to any of your 3 portable speakers? Please try rebooting both the speakers and your source devices. If this does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
tried again few days later and it worked on Bluetooth. Haven’t had chance to try with other peoples devices.
hoping it’s not going to be inconsistent and overly complicated 🙏🏻🙏🏻
I have rebooted all devices and Disconnected, Forget This Device and Reconnected Bluetooth on all 3 Sonos devices. What I have found is the Roam 2 and one of the Move 2s are ok - no problem with Bluetooth/sound etc. But one of the Move 2s can connect to Bluetooth but there is no sound produced. My phone is showing sound is playing but nothing is coming out of the Move 2. I only get sound on this Move 2 when using Airplay/WiFi. I will see how that technical support link goes.
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