New Broadband hub

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I have a new broadband hub and am not able to get my Move to work. I’ve tried the set up process. Sometimes the Move is recognised, sometimes not. I’ve entered the hub password and been told the Move is connected. It doesn’t work. I’ve tried Sonos support to no avail. One screen I opened stated that Sonos works on 2.4Ghz, my hub is 5Ghz. Is this the problem? The screen suggested splitting the hub??? No idea what this means. Any ideas anyone?

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AirgetlamAnswer

Well, then, have you tried a call Sonos Support directly to discuss it? They’re likely more easily able to figure out your level of acceptability, and provide better answers that you might be able to deal with, for the issue you’re experiencing.

Bruce

106rallye

Most routers are both 2,4 and 5Ghz, but use the same network name for both frequencies. If you could “split” the the network, you give the 2,4Ghz and the 5Ghz a different name.

Another possibility would be the set up the same network name and password for your new router as you used for your old one.

F

FurtheronAuthor

Contributor I

Fine. I'm not technical and don't believe you need to be to listen to music. I have no idea how to split the network and don't want to use the same network name and password as previously even if this were to work. I have several other items requiring network set up and have no problems with them. As so many others have said this is a Sonos problem but this doesn't help me resolve my problem. I now have an expensive ornament.

AirgetlamAnswer

Well, then, have you tried a call Sonos Support directly to discuss it? They’re likely more easily able to figure out your level of acceptability, and provide better answers that you might be able to deal with, for the issue you’re experiencing.

Bruce

F

FurtheronAuthor

Contributor I

I did try Sonos Support and wasted several hours. The agent blamed others for the problem and didn't provide any solution. I'm considering junking my Sonos and replacing it with something that actually works. It's been a lesson for me.

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