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seakiwis
Contributor I
January 6, 2022

MY SONOS ROAM IS BLARING WHITE NOISE RIGHT NOW!!!!!

  • January 6, 2022
  • 20 replies
  • 3080 views

It wont turn off! It wont stop playing the loudest noise ever out of it. I’m going to throw it in the pool and get a refund this is insane. HOW AM I SUPPOSED TO STOP THIS???

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    20 replies

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    SalW
    Lyricist I
    April 3, 2024

    This just happened to me at 3.55am in the morning- woke up half my apartment block of neighbors, & scared the * out of me. Eventually got it turned off by holding down button for 10 seconds- clearly it's happened to other people, but nothing from Sonos as to why? 

    *Moderator Note: Modified in accordance with the Community Code of Conduct.

    Airgetlam
    Airgetlam
    April 3, 2024

    Did you submit a diagnostic, and call Sonos? 

    Bruce
    SalW
    Lyricist I
    April 3, 2024

    They don't open until 10am. The chat bot was no help

    Airgetlam
    Airgetlam
    April 3, 2024

    As long as you submitted a diagnostic within 10 minutes, the reps can refer to the diagnostic when they’re open. It should, I expect, have an indication of what had caused this issue, be it network related, software related, or hardware related. 

    Bruce
    jgatie
    jgatie
    April 3, 2024

    As long as you submitted a diagnostic within 10 minutes, the reps can refer to the diagnostic when they’re open. It should, I expect, have an indication of what had caused this issue, be it network related, software related, or hardware related. 

     

    Or source related.

      buzz
      buzz
      Grand Maestro
      April 3, 2024

      It is most helpful if you submit the diagnostic while an event is in progress, however, some useful data might be available if you submit immediately after stopping noise. With respect to subduing the noise while you submit a diagnostic, placing the unit under a pillow or mattress will help.

        Impatient
        Lyricist I
        April 8, 2024

        Curious to see if anyone has found a solution for this, since its happening to my Roam now too. Currently this is the only thread i can find on the internet which describes the same problem. I’ve tried resetting it, but the noise still comes back after some time. The difficult thing is, that the noise comes at random. So there's no reference to what might trigger this. Hopefully someone found a solution, since this makes the Roam difficult to use.

        justinthesounds
        Lyricist I
        April 10, 2024

        Just happened to me again. Happened the other day too, also shut off for a while (I didn't have to turn it off myself) but it seemed to have happened both times when it reached around 15% battery. One time was on Bluetooth only and now it was connected to my home. Send a diagnostics just in case. 

        Airgetlam
        Airgetlam
        April 10, 2024

        Make sure you call in, so that they look at that diagnostic. If you don’t, it won’t be looked at, as detailed in the Diagnostics - How do they work? thread.

        Bruce
        Cmeimgee
        Lyricist I
        May 16, 2024

        Sweet baby Jesus, mine just did this too and it brought me to this forum. I had to wrap it in a towel to save my hearing. This is downright dangerous. Depending on where you’re at when this product decides to ATTACK you (like one person above who was in an *operating room*)…. I will absolutely think twice before ever buying another Sonos product again. And how can I feel confident this won’t just happen again? So much for relaxing and listening to music! Sonos FINALLY updated their app recently which gave me some hope… and now this. Thanks Sonos…

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