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James L.
James L.Answer
Retired Community Staff
May 7, 2021

Hi @jojomarou,

 

Please try disconnecting any chargers and press and hold the power button for 12 seconds. This should force reboot your Roam, and you should be able to power it on again by holding the power button for another 2 seconds. If that fails, please get in touch with our customer care team who can work with you to figure out the issue.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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2 replies

James L.
James L.Answer
Retired Community Staff
May 7, 2021

Hi @jojomarou,

 

Please try disconnecting any chargers and press and hold the power button for 12 seconds. This should force reboot your Roam, and you should be able to power it on again by holding the power button for another 2 seconds. If that fails, please get in touch with our customer care team who can work with you to figure out the issue.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    DiverJ
    Contributor I
    May 7, 2021

    I had similar problem this morning. I noted the Roam required a USB power source that can deliver an output of 5v - 2 Amp. I was using an old phone USB port that could only deliver an output of 8oomA. My Roam was therefore slowly draining it’s battery even when plugged in. Changing the USB charger to a more powerful one (from my iPad) seems to have solved the problem.

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