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Question

My BRAND NEW ROAM SL is broken

  • June 6, 2026
  • 2 replies
  • 29 views
L

HI there!I just got a brand new ROAM SL from my uncle.But when tried to set up the speaker there are problems.

First when put my charger on (the official charger),the charging indicator blinks red light ,no orange light and a white led next to the Sonos logo glowing,when I unplug the charger the led goes off and no matter how long I press the power button there’s nothing happen. I googled this problem it says there is something wrong with the battery.Should I just change a battery?

Second,when I tired to connect to the app it said your speaker needs an update so that you can use it,but it keeps showing the error code 1016,I tried to change a different WiFi but the problem was still there.

2 replies

Stanley_4
  • Stanley_4
  • Grand Maestro
  • June 6, 2026

New to you (used) or new from Sonos?

If new, new call Sonos and have them look at the problem, you might need a replacement unit.

New to you, still has (usually) a year warranty so again call it in.

    AjTrek1
    • AjTrek1
    • June 6, 2026

    First of all there are No Brand New Roam SL’s.

    Sonos only has ReFurbished Roam SL’s  as shown here. Which in the US are out of stock. Not to say that your Uncle didn’t find one online that has been sitting in a warehouse or in a brick ‘n mortar retailers backroom since 2024.

    If bought from Sonos there is still a one year warranty. You’ll have to call Sonos Support to see how to handle replacement for a unit bought from a retailer within a year.

    Your issue (LED Flashing Red) points to a fault as shown below which means you’ll have to contact Sonos Support.

    EDIT:

    • I do know that if the unit was purchased from a legitimate/authorized 3rd party resource within a year you’ll need the original purchase receipt.

     

     

    Together Everyone Achieves More = T.E.A.M.
      Stanley_4
      • Stanley_4
      • Grand Maestro
      • June 6, 2026

      Indeed, once presented with a receipt copy Sonos was more than happy to honor the warranty on a device of mine that had been sitting in a shipping container, in the Phoenix sun, for over a year and had the battery destroyed.

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