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Docbehr
Contributor I
July 15, 2018
Answered

Moved and now have no wired options for internet

I’m sure this has been asked, but I couldn’t find an answer to this.

I previous was living in a place with my own internet, modem and router. I just moved and the unit I’m moving to shares internet with the unit upstairs where the WiFi router is, so now have no wired options available to me.

I need to update my play de, Sonos 5 and two sonos 1’s to the new internet via WiFi. Is this possible? If so how do I do it?
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Jeff S
Jeff SAnswer
Retired Sonos Staff
July 16, 2018
Hi folks,

If you don't have access to an ethernet port in order to switch your speakers to a new wireless network, you'll need to factory reset them and go through the initial setup. You'll have to set your music services up again, but once that's done you should be up and running.
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4 replies

chriswb
Lyricist I
July 15, 2018
Similar issue here. I have a wireless broadband device and cannot do a 'setup' with an ethernet cable - have even tried using a micro usb (in wireless broadband device) to ethernet (in Sonos) adapter but it is not recognising that is is plugged into a Sonos device. Anyone achieved this?
Jeff S
Jeff SAnswer
Retired Sonos Staff
July 16, 2018
Hi folks,

If you don't have access to an ethernet port in order to switch your speakers to a new wireless network, you'll need to factory reset them and go through the initial setup. You'll have to set your music services up again, but once that's done you should be up and running.
Help others find useful content by clicking the like button and selecting the best answer to your question.
    chriswb
    Lyricist I
    July 17, 2018
    That worked.
    Thanks!
    Jeff S
    Jeff S
    Retired Sonos Staff
    July 17, 2018
    That worked.
    Thanks!

    That's great news. Please let me know if you have any further issues.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
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