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DuD
Contributor I
April 15, 2021
Answered

Move showing as Offline and won't connect when showing on Spotify

My Move shows as offline in App, however when connected to Airplay will stream without issue until added to my network, then the Move drops out.  I have reset and rejoined the Move several times without any improvement.  A System Diagnostics report has been submitted. The Bluetooth button does not switch between WiFi and Bluetooth :-(  Any help would be appreciated.

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DuDAnswer
Contributor I
April 21, 2021

By the magic that is wifi and internet I am now back up and running!  I switched off both wifi and iMac, the Move was then “seen” as not having been registered! One click, one “bong” and it’s back in the room!  I really have no idea what has changed to did change. I now have a fully functioning Move and Sonos system within the App and on Airplay, with Apple Music and Spotify all woking correctly. I didn’t even get a chance to submit another diagnostic report. Thanks.

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3 replies

James L.
James L.
Retired Community Staff
April 16, 2021

Hey @DuD, welcome to the community.

 

How are you able to connect the Move to Airplay if it’s not connected to your network? Are you able to see the Move in the Sonos app when you’re connected to Airplay? If so, I recommend submitting another diagnostic report and sending the number over to our Customer Care team who will be able to take a closer look at it with you and work to find a solution. :slight_smile:

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DuDAuthorAnswer
Contributor I
April 21, 2021

By the magic that is wifi and internet I am now back up and running!  I switched off both wifi and iMac, the Move was then “seen” as not having been registered! One click, one “bong” and it’s back in the room!  I really have no idea what has changed to did change. I now have a fully functioning Move and Sonos system within the App and on Airplay, with Apple Music and Spotify all woking correctly. I didn’t even get a chance to submit another diagnostic report. Thanks.

James L.
James L.
Retired Community Staff
April 21, 2021

Great! Happy to hear it’s all working again :slight_smile:  Thanks for following up!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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