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mountaindog
Contributor I
August 18, 2020
Answered

Move Mode Button.

I picked up a brand new Move. Followed the connection instructions for WiFi. It connected and it shows up in the Sonos App. Works fine when using the App. When I press the MODE button on the back to switch Bluetooth, nothing happens. It does not beep or chime. Further, I’ve tried holding it down for pairing. Nothing. No beep, chime or blue light on top.  Also, Move is supposed to be AirPlay 2 compatable, it does not show up on the list of devices. Any ideas on how to get these things working are welcome. 

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    rareohsAnswer
    Lyricist III
    August 29, 2020

    Did a chat help session and Renz M was fantastic - did a diagnostics and the Move’s version was off, so we updated that and now all works perfectly!

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    16 replies

    Paul A
    Paul A
    Retired Sonos Staff
    August 19, 2020

    Hi @mountaindog.

    Welcome to the Sonos community and thanks for reaching out to us.

    I would like to share with you these guides on how to help fix the issue.

    • Reboot the Sonos Move. (Remove the Move from it’s charging bay, press and hold the power button for 10-15 seconds, and place it back on it’s charging bay) without pressing any button it should automatically turn on by itself.

    • Pair Sonos Move with Bluetooth to be able to use the move on Bluetooth mode.

    • Stream AirPlay audio to Sonos to be able to use airplay via your iPhone or any Apple products.

    • Unsupported OS versions would also allow us to check if our controller is compatible with Airplay 2 and Sonos.

    I hope this helps.

    Please let us know how it goes. We are always here to help out.

    Thanks,

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    rareohs
    Lyricist III
    August 29, 2020

    I picked up a brand new Move. Followed the connection instructions for WiFi. It connected and it shows up in the Sonos App. Works fine when using the App. When I press the MODE button on the back to switch Bluetooth, nothing happens. It does not beep or chime. Further, I’ve tried holding it down for pairing. Nothing. No beep, chime or blue light on top.  Also, Move is supposed to be AirPlay 2 compatable, it does not show up on the list of devices. Any ideas on how to get these things working are welcome. 

     

    Same exact thing here. Move was delivered yesterday, no issues adding to my home WiFi Sonos system at all… but the MODE button is dead, does nothing. No chime, no lights, no nothing. Holding it down same deal. Move never shows up when searching for it via Bluetooth. I have reset the Move several times and re-set up via WiFi, still no luck.

     

    Of course now it’s the weekend and they’re closed. 🤬

    rareohs
    Lyricist III
    August 29, 2020

    @mountaindog did you ever get this resolved?

     

    @Paul A any ideas?

    Paul A
    Paul A
    Retired Sonos Staff
    August 29, 2020

    Hi @rareohs.

    Welcome to the Sonos community and thanks for reaching out to us.

    I would like to recommend the above-provided suggestions. 

    Hi @mountaindog.

    Welcome to the Sonos community and thanks for reaching out to us.

    I would like to share with you these guides on how to help fix the issue.

    • Reboot the Sonos Move. (Remove the Move from it’s charging bay, press and hold the power button for 10-15 seconds, and place it back on it’s charging bay) without pressing any button it should automatically turn on by itself.

    • Pair Sonos Move with Bluetooth to be able to use the move on Bluetooth mode.

    • Stream AirPlay audio to Sonos to be able to use airplay via your iPhone or any Apple products.

    • Unsupported OS versions would also allow us to check if our controller is compatible with Airplay 2 and Sonos.

    I hope this helps.

    Please let us know how it goes. We are always here to help out.

    Thanks,

    Once the Sonos Move has been added to a Sonos account it should appear on the Sonos app and the Sonos Move should have a solid white light on top.

    Let me share with you the LED status guide of Sonos to better understand the light behavior of your Sonos Move. We may want to make sure that we are pressing the Bar button as the Mode button since the top round button is the power button and the bottom circle button is the join button. The above-quoted recommendation contains the guide on how to Pair Sonos Move with Bluetooth. 

    Please let me know how it goes. We are always here to help.

    Thanks,

     

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    rareohsAnswer
    Lyricist III
    August 29, 2020

    Did a chat help session and Renz M was fantastic - did a diagnostics and the Move’s version was off, so we updated that and now all works perfectly!

    LouAfia
    Lyricist I
    August 29, 2020

    I bought mine yesterday, I thought it was only me! It connects to wifi and my other speakers with no issue. I‘ve done the all of steps above three times over, and still nothing for the bluetooth!!

    How did they manage to sort your issues? 

    Thanks

    rareohs
    Lyricist III
    August 29, 2020

    I bought mine yesterday, I thought it was only me! It connects to wifi and my other speakers with no issue. I‘ve done the all of steps above three times over, and still nothing for the bluetooth!!

    How did they manage to sort your issues? 

    Thanks

    See above, might just need an update!

     

    On your Sonos app go to settings > system > system settings > system updates > check for updates 

     

    Mine said an update was available, and once that was all installed the Bluetooth button worked perfectly

    Paul A
    Paul A
    Retired Sonos Staff
    August 29, 2020

    Hi @rareohs.

    Thanks for the update and feedback.

    I’m glad that Renz was able to help you out and now you may enjoy using your Sonos Move. Congratulations and Thanks for sharing the solution on what fixed your issue.

    Please do not hesitate to reach out or create a topic if you still have further questions or concerns. We are always here to help.

    Thanks,

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    mountaindogAuthor
    Contributor I
    August 30, 2020

    Follow up: I worked with tech support and they were ready to send me a new unit. After hanging up, I noticed on the Sono’s app an update was available. Installed the update, and the Mode button worked perfectly. 

    Paul A
    Paul A
    Retired Sonos Staff
    August 30, 2020

    Hi @mountaindog.

    Welcome to the Sonos community and thanks for reaching out to us.

    I’m glad that everything is now working. Congratulations and I do hope you continue to love and enjoy your Sonos. Thanks for also sharing what was done to fix the issue so other members of the community who may have the same issue can try the solution provided.

    Please do not hesitate to reach out or create a topic if you still have further questions or concerns. We are always here to help out.

    Thanks,

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