My sonos Moove 2 often appears as not connected or sleeping. I often try restarting it but this happens frequently. This is the only one of my devices that has this problem. Can you help me.
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The next time it occurs run a diagnostic within 10 minutes. Record the reference ID but do not post it. Call Sonos tech support as they will be able to analyze the data an let you know:
- If it’s a network issue
- Failing network card
- Interference
You might also check your device for OS updates a well as your router. Also make sure that all Wi-Fi bands are active (2.4Ghz and 5Ghz).
My sonos Moove 2 often appears as not connected or sleeping. I often try restarting it but this happens frequently. This is the only one of my devices that has this problem. Can you help me.
I wonder if it’s the Battery Saver? When Battery Saver is turned on, the Move 2 goes into a deep sleep after 30 mins of inactivity, making it inaccessible from the app until you press the power button. In Settings - System - Move 2 - Battery Saver, you could try turning it off.
Also, if possible, keep the speaker docked or plugged in when not in use. This keeps it in a ready state rather than sleep mode.
(One other thing to try if these aren’t helping is assigning the Move a static (/fixed) IP address in the router. It’s possible that the Move loses connection whenever the router assigns it an IP address. I don’t know why the Move would be affected and not your other speakers though, but it’s the only additional solution I can think of.)
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