Skip to main content

I suppose I’m still beating a dead horse to death here but why is there such a delay using the line in on Move 2? Sometimes there is no audio at all. I’m in youtube watching videos and I just went from one video to another to play a music video and it took 26 seconds for the audio to kick in. In contrast I have an old Libratone speaker set to line in and it works perfectly every time but sure doesn’t sound as sweet as the Move 2. I will say AirPlay works very well everytime which I can use but just wondering why this Sonos SNAFU.

What are you watching the YouTube videos on? What is connected to the line-in on the Move 2?

Did you not contact Sonos Support when you raised this 7mths ago?

 

Now that I was going to do the diagnostics the thing is working. I will have to wait now. But thanks for the heads up. How I missed your replay 7 months I don’t know.

Did you not contact Sonos Support when you raised this 7mths ago?

 

I did the diagnostics as you suggested called Sonos. They made adjustments to my system and it seems to be working now. Thanks again for the push!

26 seconds sure sounds like some sort of network issue, something the Libratone likely doesn’t need to deal with. But you should be able to resolve your network issues. Since AirPlay 2 works well, it is unlikely to be a duplicate IP address issue, but I’m guessing it is some sort of wifi interference going on. 

However, if none of the solutions in that linked FAQ work, I certainly would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Terms & ConditionsCookie settings