Prominent Collaborator I

Is My Roam Dead? Won't power on.

76 replies
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After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

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Pinned Reply By Xander P

Hi @smarner, welcome to the Sonos Community!

If none of the steps above have worked, including the hard reset (13~ seconds holding down the power button), and you’ve confirmed that the charger in use meets the recommended requirements (5V/2A), then I’d recommend reaching out to the Support Team via live chat or phone call so they can take a closer look :)

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B

Bsbarber73

Lyricist I

My roam worked fine since they first came out I've owned it and a couple of weeks ago it wouldn’t turn on so I charged it directly from the charging cable instead of the wireless charger and it came on again. Just last week it shut off and now is completely unresponsive. I wonder if the speaker took a recent update that caused it to brick. I hope that Sonos checks in to a solution for this because none of the said solutions worked. $179 plus tax is a costly brick for sure.😠

Ken_Griffiths

Hi

The only way I really can get it to work is through Spotify Connect, the music plays stable without issue. Please look at this confirmation number, and tell me why it works fine, Apple Music, Airplay and Bluetooth often cuts off, skips etc.

1 5 4 5 2 5 7 2 0 3

You will need to speak to Sonos Support Staff to get your diagnostic looked at. You should be able to contact them via this link: https://support.sonos.com/s/contact

M

Manu84

Enthusiast I

OMG!!! Surely, they are going to say that is Wireless interference, as always. Sonos technical support here in Mexico almost always is unresponsive, so let’s see what they tell me.
Anyways, thamks for all your kind help, I appreciate it

La discapacidad visual no es ningún impedimento, a disfrutar Bros

Ken_Griffiths

OMG!!! Surely, they are going to say that is Wireless interference, as always. Sonos technical support here in Mexico almost always is unresponsive, so let’s see what they tell me.
Anyways, thamks for all your kind help, I appreciate it

It might well be wireless interference as Airplay etc uses the audio via your controller device, whereas playing via the Sonos App is a different route altogether and audio is sent direct to the speaker from the source, so wireless interference would explain what you’re seeing. It’s why I suggested you try the Roam on the 2.4Ghz band using a non-overlapping channel (1, 6, or 11) and a channel-width of 20Mhz only… that should hopefully sort it.🤞

J

jhandus

Lyricist I

I have 2 Roams (paired), both are now dead. All current on S2 etc.. Cant’ reset them using the hard reset process. No go. Very disappointed. Calling support tomorrow to see what they say. Both worked fine until pulled off of the recharge platforms and used remotely until they ran out of juice … once the battery expired… they crapped out and never came back. I’m a big Sonos customer (and fan) and I must say this product is a big negative customer experience and needs a major look at or upgrade/exchange.

Ken_Griffiths

I have 2 Roams (paired), both are now dead. All current on S2 etc.. Cant’ reset them using the hard reset process. No go. Very disappointed. Calling support tomorrow to see what they say. Both worked fine until pulled off of the recharge platforms and used remotely until they ran out of juice … once the battery expired… they crapped out and never came back. I’m a big Sonos customer (and fan) and I must say this product is a big negative customer experience and needs a major look at or upgrade/exchange.

My Roams can both be off their charger for literally several weeks and they still work okay. Each one powers on immediately when returned to its charger - I keep the battery and WiFi power-saver features enabled at all times, so if I forget to power them off, or put them into standby, they switch off by themselves.

I have had them since the Roam first came out. I would have thought if there is a light showing, then the battery is able to be recharged, but maybe needs a 5v/3A (15w) USB-C charger to help kick it back into life.

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