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shfawaz
Prominent Collaborator I
April 24, 2021

Is My Roam Dead? Won't power on.

 

After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

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Pinned Reply By Xander P

Hi @smarner, welcome to the Sonos Community!

If none of the steps above have worked, including the hard reset (13~ seconds holding down the power button), and you’ve confirmed that the charger in use meets the recommended requirements (5V/2A), then I’d recommend reaching out to the Support Team via live chat or phone call so they can take a closer look :)

76 replies

Ken_Griffiths
July 7, 2022

I have the same issue.  Very deceived of that unit.  It didn’t last a year !!!!!

As it was ‘less-than a year’, it will most likely still be covered by the Sonos warranty then. See this link:

https://www.sonos.com/en-us/legal/terms#legal-terms-sale-warranty

Enthusiast I
August 5, 2022

My unit sometimes shows a solid red light before turning on even  being unplugged  but it works, not without issue, but works, with many Alexa, Airplay and Bluetooth issues, but it’s batery life is poor. Is the red solid light before turning on  something wrong? I have it for 3 months and talking about power it works perfect, is my first Sonos unit, but honestly I don’t like at all its battery life. Notice that the solid red light had been happening since I the first day I got this second unit as a replacement, but I’m afraid something serious could happen later with its hardware. @Comunity: What do you recommend? Should I keep trusting on Sonos or shud I change it and buy other brand? I was happier with the Wonderboom 2 I had before, but I want to hear about all of you with  

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths
August 5, 2022

My unit sometimes shows a solid red light before turning on even  being unplugged  but it works, not without issue, but works, with many Alexa, Airplay and Bluetooth issues, but it’s batery life is poor. Is the red solid light before turning on  something wrong? I have it for 3 months and talking about power it works perfect, is my first Sonos unit, but honestly I don’t like at all its battery life. Notice that the solid red light had been happening since I the first day I got this second unit as a replacement, but I’m afraid something serious could happen later with its hardware. @Comunity: What do you recommend? Should I keep trusting on Sonos or shud I change it and buy other brand? I was happier with the Wonderboom 2 I had before, but I want to hear about all of you with  

The LED lights and what they mean in relation to various Sonos products, including the Battery LED etc; are outlined here in this support link:

 https://support.sonos.com/s/article/226

Enthusiast I
August 28, 2022

Maybe I’m not being clear, I know when my Roam runs out of battery, the light gets blinking orange, and charging solid orange. What I mean is: Sometimes, not always, my Sonos Roam device gets a 3 or 4 seconds solid orange light in the lower front LED of the device before turning on, specially after being fully charged and unplogged from power, and then it works normal. I’ll need to make a video demonstration so you can understand me better, but it seems I can’t. Anyways, being from Mexico, Sonos technical  Support is unresponsive and unhelpful, quite disappointed by the way. 
Is my unit geting faulty? Do I need an other replacement? In advanse thanks a lot        

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths
August 28, 2022

Maybe I’m not being clear, I know when my Roam runs out of battery, the light gets blinking orange, and charging solid orange. What I mean is: Sometimes, not always, my Sonos Roam device gets a 3 or 4 seconds solid orange light in the lower front LED of the device before turning on, specially after being fully charged and unplogged from power, and then it works normal. I’ll need to make a video demonstration so you can understand me better, but it seems I can’t. Anyways, being from Mexico, Sonos technical  Support is unresponsive and unhelpful, quite disappointed by the way. 
Is my unit geting faulty? Do I need an other replacement? In advanse thanks a lot        

I see the same Amber battery light aswell sometimes, so I guess it’s a ‘by design’ feature and nothing to worry about.

Enthusiast I
August 29, 2022

I don’t mind, this is the second unit that I have, clearly is faulty product. The UE Wonderboom 2 is much better, I want mine back😔. Guys… Before buying the Sonos Roam think twice, is not as good as people suggest, it has too many connectivity issues and battery drain issues, I’ll probably be returning it soon, and buy an other speaker in stead, either the JBL Flip6 or the UE Wonderboom2, no mor Sonos Roam   

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths
August 29, 2022

I don’t mind, this is the second unit that I have, clearly is faulty product. The UE Wonderboom 2 is much better, I want mine back😔. Guys… Before buying the Sonos Roam think twice, is not as good as people suggest, it has too many connectivity issues and battery drain issues, I’ll probably be returning it soon, and buy an other speaker in stead, either the JBL Flip6 or the UE Wonderboom2, no mor Sonos Roam   

The two Sonos Roams that the Wife and I have here have both been fine, they will charge fully inside of 2hrs-30mins (USB-C PD) and will then play for 10+ hours, without any problems (using Amazon Music Unlimited mostly, but we do use Deezer too and our local NAS library).

As for WiFi connectivity, I really cannot recall the last time either Roam lost their wireless connection, they work just fine with our home mesh WiFi (even outdoors in the garden (40+ feet away)).

Our Home WiFi uses ‘non-overlapping’ channels in the 2.4Ghz band at a channel-width of 20Mhz only and mostly DFS channels are used in the 5Ghz band.

When travelling we use the Roams either with mobile WiFi using a D-Link dwr-2101 5G LTE router, or we use Bluetooth (and quite often a combination of both) with our phones and/or tablets and that’s been excellent too.

In our small camper van the Roams will also BT pair with our small 12vDC/240vAC TV and FireStick and that greatly improves the sound output of that setup too. 

So personally speaking, I’m very happy with the Sonos Roam and would highly recommend the small portable speaker to everyone.

Enthusiast I
August 30, 2022

Good luck for you! Mine 1 month ago  started to cut off  using Airplay, Apple Music and Bluetooth, and Alexa gets unresponsive often. Sonos always  says that is Wireless interference and network related issues, but all other devices in my home network  are working fine, an iPad Pro streaming content from Spotify and YouTube, my iPhone 11, my Laptop HP and my brother’s Xbox Series X. Also, I’ve use Alexa, I had an Amazon Echo 4gen before the Roam and it never got unresponsive, always worked fine. How ever, Alexa on my Roam gets stuck, answers with any error and it fails to play Apple Music most of the times, I don’t know why. Before I return my Sonos Roam I want to make sure: Are these issues (REALY) caused by Wireless interference? What else can I try besides changing my Router’s channel and put my Roam away from electronic devices or materials potentially interfering? My home has concrete walls and that might be the case. But I wonder why the Sonos products tempt to suffer more Wireless interference issues than the rest of other devices, I don’t really get it! Here I posted an other topic explaining my matter with the Roam, I’m stressed!         

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths
August 30, 2022

Good luck for you! Mine 1 month ago  started to cut off  using Airplay, Apple Music and Bluetooth, and Alexa gets unresponsive often. Sonos always  says that is Wireless interference and network related issues, but all other devices in my home network  are working fine, an iPad Pro streaming content from Spotify and YouTube, my iPhone 11, my Laptop HP and my brother’s Xbox Series X. Also, I’ve use Alexa, I had an Amazon Echo 4gen before the Roam and it never got unresponsive, always worked fine. How ever, Alexa on my Roam gets stuck, answers with any error and it fails to play Apple Music most of the times, I don’t know why. Before I return my Sonos Roam I want to make sure: Are these issues (REALY) caused by Wireless interference? What else can I try besides changing my Router’s channel and put my Roam away from electronic devices or materials potentially interfering? My home has concrete walls and that might be the case. But I wonder why the Sonos products tempt to suffer more Wireless interference issues than the rest of other devices, I don’t really get it! Here I posted an other topic explaining my matter with the Roam, I’m stressed!         

Earlier on, you described your Roam as being on the routers 5Ghz band, which is much less-penetrating (through walls etc.) and has much shorter distance than a 2.4Ghz signal - I suggest a couple of simple changes and that is to move the Roam onto the 2.4Ghz band and set its channel to either 1, 6 or 11 (these are the non-overlapping channels for that band - start with channel 1) and set the channel-width to 20Mhz only and see if that then resolves your issue.

Enthusiast I
August 31, 2022

Hi

 

The only way I really can get it to work is through Spotify Connect, the music plays stable  without issue. Please look at this confirmation number, and tell me why it works fine, Apple Music, Airplay and Bluetooth often  cuts off,  skips etc.  

1 5 4 5 2 5 7 2 0 3

La discapacidad visual no es ningún impedimento, a disfrutar Bros