Contributor I

Answered

error 30 on new roam - tried everything

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Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?

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Corry PAnswer

Sonos Staff

Hi @themoods

Welcome to the Sonos Community!

When updating, it’s extremely important that the update file is downloaded without error. When you download a file on your computer and one of the connections on the path to the server is broken, another path is sought and the download resumes. When Sonos updates and there is a broken connection on the path to the server, the update is halted and goes no further. This is the usual reason for error 30. Your situation is a bit strange, however, as your other speakers don’t report an issue. There could be an issue with the Roam’s local reception of the data, but just moving it would resolve that.

Now that your Roam has updated, it won’t need to update again when you add it to your home system, so you shouldn’t have any immediate trouble.

When the next update comes along, if the Roam fails to update again, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Be sure to mention that the Roam’s first update was only successful on another network.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Ken_Griffiths

@themoods

Did you perhaps also see this support document (below) by the way for the slightly different model of Arris router and the two different setup options - if you do happen to have one Sonos device ‘wired’ you might want to consider the mentioned "option-2”, as perhaps that may work for you?

https://support.sonos.com/s/article/3667

Note: if it’s applicable and if you do decide you want to look at option-2, you may find that you first need to add your WiFi credentials to your Sonos App via "Settings/System/Network/Manage Networks/Update Networks” before trying to run ALL in wireless mode. Just follow the onscreen instructions to add your wireless network (if required).

T

themoodsAuthor

Contributor I

@Ken_Griffiths Good guess but alas, all my current speakers are wireless. Including the Move speaker I have, which as you noted connects directly via WiFi because it’s a moveable one. I’m at a loss to explain the issue with this Roam speaker. Maybe the initial update is too bandwidth intensive for my router, and it keeps bombing out. Or maybe it’s a fault. I’m going to try again in a few days with a factory reset, knowing that my fall back (with limitations) is the network at my office. If it doesn’t work on the home WiFi I may consider returning it, since the limitations are still annoying. Thanks for your assistance in trying to find a solution. Appreciated.

Ken_Griffiths

That’s okay @themoods , always happy to try to help …and admittedly I’m stumped too now, as I can’t see a reason why it wouldn’t work, particularly as you already have the ‘Move’ setup on your Home WiFi? …Anyhow, If you do decide (maybe at some later point) to try to add the Roam to your home setup, then can you perhaps kindly let me know if it did work for you, (just curiosity on my part) - thanks again.👍

Corry PAnswer

Sonos Staff

Hi @themoods

Welcome to the Sonos Community!

When updating, it’s extremely important that the update file is downloaded without error. When you download a file on your computer and one of the connections on the path to the server is broken, another path is sought and the download resumes. When Sonos updates and there is a broken connection on the path to the server, the update is halted and goes no further. This is the usual reason for error 30. Your situation is a bit strange, however, as your other speakers don’t report an issue. There could be an issue with the Roam’s local reception of the data, but just moving it would resolve that.

Now that your Roam has updated, it won’t need to update again when you add it to your home system, so you shouldn’t have any immediate trouble.

When the next update comes along, if the Roam fails to update again, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Be sure to mention that the Roam’s first update was only successful on another network.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

T

themoodsAuthor

Contributor I

Hi @Corry P and also ,cc @Ken_Griffiths

Just FYI I did the restart on the Roam and it did successfully connect to my home network without having to go through another update, so thanks for that insight @Corry P!

thanks for the responses!

Corry P

Sonos Staff

Hi @themoods

Good to hear you got it sorted out!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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