Hi—we have a Sonos Move that is about 2+ years old. We had it connected to wifi at our old location. We recently moved to a new house in a remote location, with a different wifi network. When we moved, we just unplugged the Move and brought it with us. I’d like to connect it to our new network. I’ve tried using the Sonos app (S2) to connect the Move to the new network, and have followed the instructions, but no luck. On the Sonos app, my account, system, and services are all greyed out. I’ve checked and my iPad has an up to date, compatible OS. Is there a way to fix this without having to call customer service? I’ve seen reference to trying a wired Ethernet connection, but that is not accessible to us here. Please be kind and clear…I’m an older person and not by any means a techie! 😊. Thanks for any help.
Best answer by Corry P
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