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“There was a problem adding Sonos Voice Control. Make sure product is connected to Wi-Fi.”

This is the error I have been getting every time I try adding SVC. Was able to add Alexa and it works. My phone with the Sonos App is on the same Wi-Fi network as the Roam 2 , same channel. T

 

When I try to add SVC, it takes several minutes until that error message above is displayed.

Tried using a different WiFi router, logging off/on from the Sonos App, re-installing the app. But for some reason, I cannot get SVC added. Would really like to do away with Alexa, if I can only add SVC. 

Any ideas? Why I cant add SVC to Roam 2? What is causing this?

Sorry if this the approach that you’ve already tried but can you open the Sonos App and select Settings>Manage>Voice Assistants  Is SVC shown as enabled?  If yes, are you able to select it and add you device?

As per: https://support.sonos.com/en-gb/article/sonos-voice-control-requests-not-working

Sorry if this the approach that you’ve already tried but can you open the Sonos App and select Settings>Manage>Voice Assistants  Is SVC shown as enabled?  If yes, are you able to select it and add you device?

Yes, SVC is shown as enabled, and I am able to select it and it actually goes thru the several steps asking for the language (English or French), accepting terms of use, selecting the device, and the last step to “add voice control”.

And then it is showing a progress bar (well, a circle), and it is showing the progress moving, the circle is being filled-up. It takes some minutes, before it is fully filled-up, and then the error  “There was a problem adding Sonos Voice Control. Make sure product is connected to Wi-Fi.” is displayed, asking me to try again.

Thanks for the reply!

I've got exactly the same issue

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