Answered

Can’t maintain Spotify connection?

  • 4 November 2023
  • 1 reply
  • 32 views
A

Recently purchased Sonos One SL speaker. I keep losing Spotify. In fact despite constant unplugging, rebooting, factory reset, it’s probably getting worse. Last time didn’t finish 1 song, which brought me here. Sirius XM works fine. I just got a new modem provided by my ISP. Has wifi 6 capability. problem existed before the change. I have full wifi bars. Signal is definitely not an issue. Unless I get this resolved, I will be returning it. I own Bose, Monster, Sony, No Bounds, Google mini, no problem with any of these units. Not to mention numerous types of ear pods, also no issues. And based on the number of similar complaints everywhere I look online, I’m not the only person with a similar problem. Extremely frustrating!

icon

Best answer by Airgetlam 4 November 2023, 23:14

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
Terms & ConditionsCookie settings