I’ve updated app
I’ve disconnected and reconnected Amazon music
whatever I do I get the same message ‘sorry I’m having trouble playing the music’
I’m going round the bend, please help
Best answer by Corry P
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Userlevel 7
+16
Which way do you try starting some music? Via Sonos App, Amazon App or (as your error message sounds like) via Alexa voice assistant?
If it’s Alexa, do you use your Move in a S1 system? There is a current problem with Alexa on S1.
Userlevel 7
+18
Hi
Welcome to the Sonos Community!
Sorry to hear of the issues you are having trying to play Amazon music to your Move. If you are not using the older S1 software, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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