2026 PLAY PORTABLE Alexa Issue on SONOS 27

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I recently got the new 2026 portable PLAY speaker and I am regularly having issues with Alexa stopping working. I can see it is still set up in the SONOS app, the mic is definitely on but there is no voice control. I am also still able to run the speaker through the SONOS app. It seems to happen when the speaker has been powered down and back on. The only fix I can see is to uninstall it and reinstall each time this happens (and this is not acceptable)

Other important info.. I also have purchased a second PLAY portable and have set them up to use as surround speakers (this is a new feature just released) and this also seems to throw off the Alexa function some times.

Stanley_4Answer

Grand Maestro

Get the problem to happen, submit a diagnostic and call Sonos support, they can see internal data we users can't.

Stanley_4Answer

Grand Maestro

Get the problem to happen, submit a diagnostic and call Sonos support, they can see internal data we users can't.

Airgetlam

It’s supposed to, when used as a surround speaker, cancel all Alexa functions. It shouldn’t, to my knowledge, be ‘some times’, it shouldn’t be connecting all the time the Play (not PLAY:1) is used as a surround speaker. The Alexa feature, however, would continue to work on the enabled soundbar, if you have one.

I’m trying to find the FAQ that tells you this, the first three I’ve found don’t. Maybe someone else has a link.

Bruce

Mr. T

It’s supposed to, when used as a surround speaker, cancel all Alexa functions. It shouldn’t, to my knowledge, be ‘some times’, it shouldn’t be connecting all the time the Play (not PLAY:1) is used as a surround speaker. The Alexa feature, however, would continue to work on the enabled soundbar, if you have one.

I’m trying to find the FAQ that tells you this, the first three I’ve found don’t. Maybe someone else has a link.

Probably because the mic is not disabled anymore when added as surrounds, so the limitation you are thinking of no longer applies.

You have been able to use a voice assistant on a surround for a while now.

Airgetlam

I’ll admit I have voice control (the mics) turned off on all my Sonos. ;)

Bruce

L

Liam LawyerAuthor

Contributor I

It’s supposed to, when used as a surround speaker, cancel all Alexa functions. It shouldn’t, to my knowledge, be ‘some times’, it shouldn’t be connecting all the time the Play (not PLAY:1) is used as a surround speaker. The Alexa feature, however, would continue to work on the enabled soundbar, if you have one.

I’m trying to find the FAQ that tells you this, the first three I’ve found don’t. Maybe someone else has a link.

Sorry didnt make it clear.. It is a problem when I take them away from being used as surrounds, it then has lost the Alexa function. Not always but some times.

Airgetlam

Huh. Most interesting. I hope they’ve tested that, but I’d certainly suggest following @Stanley_4 ‘s suggestion.

Bruce

L

Liam LawyerAuthor

Contributor I

Get the problem to happen, submit a diagnostic and call Sonos support, they can see internal data we users can't.

Yes already have a call in to support, more hoping to find others with same issues to help raise the issue better with SONOS