I’ve had Sonos since their beginnings with still 5 speakers amps port etc from 1st gen and no one wants them! They have always worked without ZERO problems. I’ve since renewed to the “newer” versions, with a slew of new speakers amplifiers port etc. Boy oh boy what a nightmare I live about once or twice a month...for no apparent reason. Nothing has changed on my Internet supplier other than the last 4 years I’m now at 1Gig fibre install.
So, one day I see 2 of my 12 speakers, Sonos tells me to reboot my “modem”, why I don't know cause it comes back with maybe 3 of my 12 speakers...Sonos keeps telling me it's on my end. I get frustrated and hangup (politely). a day later all 12 speakers are all there and working magically. Another day all speakers are not there, so I go to every speaker and reconnect with the app. If you have enough speakers in a house and need to re-connect all 12 speakers...it's an arduous task. After all this is done they all work. Now since yesterday, on my phone app I see all 12 but not all 12 have the button to raise or lower the volume. The volume slider is present but no control to raise or lower. SO I re-boot the modem to no avail. Plus with new situation, the speakers that are available I can't group them, they just stay the way they are.
I’ve shut down my iPhone and re-connected, I’ve re-booted my modem more times that I can remember I have these same issues on my MacBook Pro and a Windows 11 PC. My Internet provider has never been changed and why is my Apple TV and intelligent TVs all working to perfection since day one. Netflix, Amazon Prime, Paramount, Apple TV, Disney ALL work without issues BUT Sonos, Oh boy.
Sonos has had me change channels and has “gone into my Sonos system” remotely and find nothing wrong!
The Sonos president has written “Us” about problems in the past (an recieved about a year ago) and they were resolving it quickly...well its not being resolved.
This is a rhetorical note, just to get this frustration out from my chest.
