Sonos Support keeps ghosting me

2 replies
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Three times, Sonos support has ghosted me. They ask for diagnostics, which I send, and then I never hear back, and emails on that thread go completely unanswsered.

The last two times this has happened, Sonos support had actually initiated the conversation with me after an email I’d sent to ceo@sonos.com.

How do I get Sonos support to stop ghosting me?

My system worked fine before the app update in May, and it’s been a source of daily frustration ever since

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N

neptune650Answer

Collaborator I

Sonos Support is a joke. As is the company. They released this new SW on May 6th and it sucked royally from jump. Company has done nothing to fix any of it. Let me correct that, the volume works sometimes now…...who knew? Volume is an important part of a stereo system.

N

neptune650Answer

Collaborator I

Sonos Support is a joke. As is the company. They released this new SW on May 6th and it sucked royally from jump. Company has done nothing to fix any of it. Let me correct that, the volume works sometimes now…...who knew? Volume is an important part of a stereo system.

L

LoveSonosWhenItWorksAuthor

Trending Lyricist I

Seriously. Volume adjustment. How revolutionary

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