Hello all. I am at wits end here.
I purchased ACE headphones back in August, I was having issues and after all the fixes were tried I was directed to send them to SONOS for replacement. It has been TWO MONTHS. Sonos has ghosted me now. The only feedback I ever got was form emails. The Purolator tracking says it has been awaiting pickup for over ONE MONTH! Does anyone have a number I can call? Something corporate perhaps. I have to contact them before I can begin legal action.
Thanks Stanley this is what that number gets me.
Below is the emails I received over and over until even this stopped happening.
Dear Terry,
I hope this email finds you well!
Thank you for reaching out, and I truly understand how disappointing it is to still be waiting for your order. I completely recognize your frustration — this delay has gone on longer than expected, and I sincerely apologize for the inconvenience it’s caused.
Please rest assured that we’re actively working with our internal teams and the carrier to expedite the delivery of your product as quickly as possible. We’re also pushing for updated tracking details to be reflected on the carrier’s website soon.
As soon as we receive any new information or movement on your shipment, I’ll personally let you know right away.
We really appreciate your continued patience and understanding while we work to get this resolved for you.
Have a wonderful and safe day!
Dennis B.
Sonos | Sales Experience | Contact Us 800.680.2345 option 4
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