Sold Playbar without removing it from my system. Can't fix.

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I gave my Playbar and Sub to a relative without properly removing them from my system. I now can’t access any rooms in my app, and they can’t setup the speakers I gave them.

Do I need to go so far as to bring the speakers back to my home? Suggestions?

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rattyAnswer

Ask them nicely to follow the factory reset procedure on both units.

https://support.sonos.com/en-gb/article/reset-your-sonos-product

rattyAnswer

Ask them nicely to follow the factory reset procedure on both units.

https://support.sonos.com/en-gb/article/reset-your-sonos-product

controlav

Lead Maestro

“can’t access any rooms in my app“ - why not? It might report the PB as missing, but the existing rooms should be fine. Unless the PB was your SonosNet broadcaster, in which case hard-wire something else to do that function.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

H

hughlee

Contributor I

Try resetting the app in the system tab

controlav

Lead Maestro

Try resetting the app in the system tab

That will have zero affect, all config data is in the speakers, not the app.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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