Hi!

Have you checked the Sonos contacts page? His email is right there. 

Yes that was my point, that I sent an email to it 12 days ago and like every other channel it appears to be a one way blackhole.

Most “CEO@” type emails aren’t the actual CEO email and are answered by underlings (if they are answered at all).  They are basically where 10s of thousands of rantings are sent to die, and if a CEO were to actually take the time to read and answer every one, there wouldn’t be enough hours in a year to even make a dent. 

I didn’t for a second imagine that he would read them personally… But I did imagine that they would be read by somebody and as it’s basically the only email address Sonos publish there aren’t a lot of other options.

You have a much better chance of getting an answer here, or (strangely enough) over at reddit.  I’ve been on the other side of CEO@ type emails, and it can be tough to weed out the occasional wheat kernel from the overwhelming (not to mention disturbing to the point of reassessing one’s opinion on the human race) level of chaff.

And frankly, if the CEO was personally reading those emails, and not having a report compiled, if I were a board member, I’d  be looking for a new CEO. I suspect the volume, especially over the last year, would be much to high for any one person, much less the CEO, to respond to each and every one. 

Which isn’t to say a courteous email explaining the issue is a bad thing, but getting a response wouldn’t be my expectation, just hopefully putting an issue on their radar for investigation. 

This is reasonable expectation.  

Hi ​@tomh72 

Welcome to the Sonos Community!

I am sorry to hear that you have not heard back from us. I checked your case and you should have received a reply, but something seems to have gone wrong there.

I am following up internally - you should hear from someone soon.

I hope this helps.

Congrats Tom, we are all rooting for you and Sonos’ success.  We love the products.  “it just works” is a big reason we all became Sonos customers and advocates, so I think that prioritization will serve you well for both keeping customers and gaining new ones.  While it sounds simple, getting the system to work every time across diverse networks, speeds, and physical environments is very challenging.  Thank you for this focus! 

A question I have asked myself recently is whether or not I expand my Sonos system. I'm pretty deeply committed at this point and I have areas I would like to add. What stops me at this point is the big question about whether Sonos is going to survive. I truly hope the answer is yes. I don't want to end up with useless hardware if the opposite happens.

I would be more likely to expand my Sonos system if I knew knew that Sonos would be open sourced in the event of a company shutdown. I get that it's not exactly that simple, but some reassurance that my hardware investments won't become bricks would be helpful.  I guess it would be like placing the technology, security, and product details into something like an escrow account just in case.

I realize that Sonos probably doesn't want to even suggest that it might go out of business, but is there any chance that Sonos would be able to craft something to reassure us that if it does go out of business that we still have some options to continue using the hardware?