I’m at the end of my tether, I’ve supported Sonos for a while now with 13 speakers in my house Play:1’s so a few years old but I have never ever been able to open the app and play music where I want to, I’ve lived with this for years hoping it would be sorted. It is absolutely frustrating. I have a long house and WIFI doesn’t reach end to end so I adopted for a SONOS STP wired network but it’s useless. “Cannot connect to device”; “The device cannot be found”; “unable to add to the queue”; The list goes on … all I want to do is open the app and play some music when I want to, can it be that hard? That’s what I signed up for when I bought the system? I have looked at the network matrix in my browser and everything is “Green” or “Yellow”, no bad connections at all. Instead I end up re-booting router and speakers and after an hour I’ve lost the will to live and my guests are pi$$ed off. The only solution in the online help seems to be restart everything which is frankly not an acceptable solution each time I want to listen to music. Please sort this out.
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