Skip to main content
rudebhoy
Contributor I
September 12, 2017

Anyone else experiencing delivery issues?

ordered a playbase from sonos last week. got an email on the 7th to say it had shipped. No sign of it by the 11th, checked with the courier (DHL) who said they hadn't received it from the supplier yet.

contacted sonos, who said it must be a problem at the courier end, they well check and get back to me.

heard nothing back by today (12th), so rung them again. This time they tell me they are struggling with demand, mine has not been shipped, and they have no idea when it will be shipped.

I asked them why they had emailed me 5 days ago saying it had been shipped, they say that just means it has completed a certain stage at the warehouse, not that it has actually been shipped!

I asked to cancel my order, and was told this is not possible as it has "technically" shipped.

Not a happy bunny to put it mildly.
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      17 replies

      Skelton
      Prodigy I
      September 12, 2017
      That sucks, and it sounds like Sonos handled it poorly at every step. On the upside, they do have a nice return policy, so worst case the only one this will hurt is them. You can simply return it right when it arrives, but at that point it's probably worth testing it out to see if you like it.*

      *assuming your region has same return policy as mine - DHL is an intl carrier after all
      rudebhoyAuthor
      Contributor I
      September 12, 2017
      They said if I wanted to cancel, I should refuse delivery when that finally happens, although they couldn't tell me if that would be tomorrow or next month! I asked them if I could have another 15% off code so I could buy from another retailer, they told me they couldn't do that either ...
      BoredofBalham
      Prodigy II
      September 12, 2017
      If you read your posts are you not having an entitled tantrum over something insignificant?
      Whatever happened to allow 30 days for delivery...
      melvimbe
      melvimbe
      September 12, 2017
      I don't know where you're at, but if in the US, it's entirely possible that 2 recent hurricanes are causing delays in mishaps in shipping. Even if you don't live in effects areas, resources are being diverted, schedules changed, etc. I get that it's a concern, but I feel like it's a good time to have a little patience with the shipping/delivery industry and all that's related these days.
      Danny
      rudebhoyAuthor
      Contributor I
      September 12, 2017
      I don't know where you're at, but if in the US, it's entirely possible that 2 recent hurricanes are causing delays in mishaps in shipping. Even if you don't live in effects areas, resources are being diverted, schedules changed, etc. I get that it's a concern, but I feel like it's a good time to have a little patience with the shipping/delivery industry and all that's related these days.
      rudebhoyAuthor
      Contributor I
      September 12, 2017
      I'm in the UK
      rudebhoyAuthor
      Contributor I
      September 12, 2017
      If you read your posts are you not having an entitled tantrum over something insignificant?
      Whatever happened to allow 30 days for delivery...
      rudebhoyAuthor
      Contributor I
      September 12, 2017
      I placed my order a week ago. It was meant to be 2 days delivery. 5 days ago I was told it shipped, now I'm being told it hasn't shipped and they have no idea when it will ship. I'm also being told I can't cancel as it has technically shipped. I don't think I'm being unreasonable in being pissed off.
      Stuart_W
      Stuart_W
      World-Class Superstar
      September 13, 2017
      I placed my order a week ago. It was meant to be 2 days delivery. 5 days ago I was told it shipped, now I'm being told it hasn't shipped and they have no idea when it will ship. I'm also being told I can't cancel as it has technically shipped. I don't think I'm being unreasonable in being pissed off.

      Perfectly reasonable to be pissed off. Perfectly unreasonable to be threatening order cancellation.
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      Skelton
      Prodigy I
      September 13, 2017
      Perfectly unreasonable to be threatening order cancellation.

      I don't know. If I feel like a company is jerking me around, I wouldn't want to reward them with a sale either.

      I can't accurately speak for rudebhoy, but that doesn't mean I won't try 🙂. There's a big difference for me when something ships slowly due to unforeseen problems, and when a product that was marked 'shipped' fails to arrive and they can't even say when it will go out. This is why the best online retailers wait until they have their "hands" on a product before they charge you for it.

      I'd add that Sonos has a terrible fulfillment system if they're unable to cancel an order that hasn't even been set for delivery.
      Show more replies
      Terms & ConditionsAccessibility statement