15 year anniversary, 15% discount

Called the support. I never got an email because I was not subscript in the marketing list.
I'm waiting for the email with the code now...

You can buy from any "Sonos" authorized reseller @full Sonos pricing and submit your receipt and serial numbers for each sonos items online for a claim. The claim process was actually very simple. They will review the receipt and decide whether your purchase is eligible for a claim. Checking if the Product was purchased though the promotional dates of 9//5-915 and if there were other promotions offered. (spoke to a customer service rep and was told the speaker must be purchased at full purchase price) If your purchase if verified, they will send rebate in the form of a bank transfer.

As an FYI, you are only able to claim the 15% off on 3 products per a household (assuming per discount code as well). For example if you buy a full 5.1 system playbar/base, sub, stereo play 1,3,5... there will be one speaker that is not eligible for 15% rebate.

Hi there, I have made a valid purchase from an approved store, who told me about the offer, in fact that is what persuaded me to purchase the four Play 1's. I haven't received an e-mail code. When I try to process online it won't let me as I don't have a code . How do I get my code ? I'm on hold for your call centre and have spent so far 27 mins waiting !. Please can you help ? Many thanks.

a while ago I spent 21 minutes... keep waiting 😃

I've been a U.K Sonos customer/user for over 5 years, I didn't receive an emailed code so I contacted Sonos support via email, they said I didn't receive an email due to not being subscribed to receive product update emails, they sent me a code so I ordered a Play3, received the order Thursday and yesterday tried to submit a claim, making sure the code was correctly typed in, however it's stating the code is not recognised - currently awaiting a response from Sonos support. (Given this is a promotion to celebrate 15 years of having customers... all it's done so far is give me a headache!) Hopefully they will rectify the issue, they did confirm you can either buy from them or from one of their listed authorised resellers. Hopefully others experiences will be smoother than mine!

I had a similar problem, bought with the email code, a few days later I bought a SUB...and the same code didn't work. Contacted support and (eventually) received a new code......that didn't work, contacted support again and they replied

I am disappointed to hear that you are still having issues submitting a second purchase cash back claim to the Anniversary website. I have had feedback from or Sales Team who have advised that this is a known issue regarding secondary codes being used on the Anniversary website and we are currently working on a resolution.

Great unexpected promo, too bad the purchase on which the discount applies is limited to 2000 euro here in Italy, I would have bought more items ...

https://www.johnlewis.com/sonos-play-5-smart-speaker-2nd-gen/p2221630?colour=Black

Ok, John Lewis are a recommended UK retailer and the Play:5, for example, is listed at £449 in the UK, and no mention of a discount or special offer.

So, will I get cashback or not if I buy from John Lewis as we all know the full price is £499?

It's a very vague offer!

Regards,

G

It's NOT vague at all. The offer of a 15% discount is available ONLY if you buy via the Sonos.com website. That means a Play 5 would be £424.15 so still cheaper via Sonos and they also have a generous returns policy.

And, NO. You won't get credited by Sonos if you buy your Play 5 via John Lewis

The perils of not reading & understanding every detail before pronouncing!

I've been a U.K Sonos customer/user for over 5 years, I didn't receive an emailed code so I contacted Sonos support via email, they said I didn't receive an email due to not being subscribed to receive product update emails, they sent me a code so I ordered a Play3, received the order Thursday and yesterday tried to submit a claim, making sure the code was correctly typed in, however it's stating the code is not recognised - currently awaiting a response from Sonos support. (Given this is a promotion to celebrate 15 years of having customers... all it's done so far is give me a headache!) Hopefully they will rectify the issue, they did confirm you can either buy from them or from one of their listed authorised resellers. Hopefully others experiences will be smoother than mine!

More or less the same here, but I bought from a Sonos authorized reseller.
Contacted Sonos support via phone, they said I didn't receive an email due to not being subscribed to receive product update emails, they sent me a code

Reply from Sonos support

Hi Nuno, the code works at this end. Make sure you are on http://www.sonos.com/nl-be/home for shopping.

It looks the code is to be used while shopping on the website, not on the cashback claim.
I asked back.

I bought a Playbase from RicherSounds for £649.99 and submitted a cashback request which has been 'validated for payment' at £97.35.....HTH
That's what I'd expect -- 15% of the actual purchase cost from a qualifying dealer -- having read the T's & C's. The Richer Sounds discount does not count as a 'Promotion'.

Sevenoaks is about to get yet more of my money as I grab that CONNECT:AMP that I have no real need for.

As a datapoint: I've just picked up a CONNECT:AMP at Sevenoaks Sounds & Vision in the UK for £449 (versus the SONOS store price of £499). Sevenoaks is an authorised SONOS dealer. I've submitted the cash-back claim, and it indicated a refund of £67.35 -- 15% of the purchase price, which is what I'd expect. I assume this claim will be processed without issue. I used the claim code sent to me by email.

(This is a UK example. The terms and conditions in other countries may vary.)