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Subscribe to Radio HD

  • 3 April 2022
  • 4 replies
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R

I’ve been trying to subscribe to Radio HD for about three months without luck. When I select sign up for free trial it kicks me back to a profile page. This happens on different PCs with different browsers. I’ve contacted support and frankly they were worthless. Here is a short video that is occurring:

https://www.screencast.com/t/KWc6smknNWB

I thought perhaps it was a temporary issue. Sometimes I will get a popup, short 1-2 seconds that states that it is temporarily down. I waited several weeks to see what would happen. Same problem. I thought I would email the CEO on the support page. Of course, that link doesn’t work. This is ridiculous. I have about 20k of Sonos stock that I’m going to dump as soon as I can. I thought this was a buying opportunity for Apple, Wrong. 

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Best answer by Ken_Griffiths 3 April 2022, 20:23

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4 replies

G
Userlevel 7

Try this link:

https://www.sonos.com/en-us/myaccount/user/subscriptions

"Receive with simplicity everything that happens to you." - Rashi
R

When I use this link I end up at, https://www.sonos.com/myaccount/ with no ability to look at or subscribe to subscriptions. I spent an hour and a half on line with Sonos a few weeks ago and they were clueless. It was the weekend, I don’t know if it actually was Sonos techsupport or possibly a third party service. I wanted to send an email requesting help.

Ken_Griffiths

When I use this link I end up at, https://www.sonos.com/myaccount/ with no ability to look at or subscribe to subscriptions. I spent an hour and a half on line with Sonos a few weeks ago and they were clueless. It was the weekend, I don’t know if it actually was Sonos techsupport or possibly a third party service. I wanted to send an email requesting help.

Does that link to your online account list all your current Sonos devices and is there a "subscription" link off the dropdown list, or a tab-link to Subscriptions?  - just check that you’re logging into the same account as your Sonos system.

Also, I would check your online Sonos account ‘Country’ settings are set to a compatible Country as shown here in this link:

https://support.sonos.com/s/article/4822

If the matter isn’t resolved, then maybe speak direct to the Sonos ‘Sales’ Staff via this link:

https://www.sonos.com/en-us/contact

R

Hi Ken,

Thank you for pointing me in the right direction!

As to your first question all of my devices were showing up. I tried the link https://support.sonos.com/s/article/4822 , “Country” does not show up on the page.  I went ahead and did a Google search and I found a response from Daniel H. in the Community links. He stated:

“you can change this by logging on to your Sonos Account and changing the Country. 

https://www.sonos.com/login/

Once done, check your Sonos System for updates and you are all set.” 

I tried this. When I logged in my physical address was in the profile correctly. I have multiple devices. Several bought from Sonos direct and shipped to my CA address. The field for “Country” was showing as blank with an asterisk beside it. I went ahead and edited the profile and that in fixed my problem. I was able to logout and refresh my web links and the proper signup page popped up. Thank you for the help! Hopefully this can help others if they find themselves in a similar situation. 

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