Audio glitches with Youtube Music via the Sonos App?

Hi @p_wats.

Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.

Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

While your waiting for my reply can you try to use a different controller and see if your also having the same issue with youtube music?

Try to remove and add back your youtube account in sonos app.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Thanks Mark!

Here’s my confirmation number: 1363389118

I’ve used different controllers, but will also try removing/re-adding the service. 

I’ve been using Youtube Music now for a few months and the audio glitches only seemed to happen recently. Though, as I said above, they don’t happen with other sources (listening to Bandcamp now with no issues, same with Sonos Radio). 

Hi @p_wats.

Welcome, thank you for reaching back to Sonos Community and providing the diagnostic report.

Can you switch your Sonos Net channel to channel 1 since the current channel your system is in is congested?

Just go to setting » system » network » Sonosnet channel 1.

I recommend observing this in the meantime.

Update us also if removing and adding the music service helps.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Thanks Mark. I’ll change the channel now, but I had already changed it yesterday in an attempt to troubleshoot the issue myself and it had no effect. 

I just removed/re-added Youtube Music as a service, so I’ll let you know how that goes. 

@Mark P I have now changed the wireless channel, removed/re-added Youtube Music as a service and tried different controllers, but just had another audio glitch. 

Earlier today, when the glitches were getting annoying, I switched services and listened to a full album on Bandcamp via Sonos and had no glitches. 

Hi @Mark P.

Welcome, thank you for reaching back to Sonos Community.

One possible cause why this issue still continues and now other music services are affected is because of wifi interference.

Can you try in the meantime to hardwire one of your smaller speakers directly to the Sonos Boost for it to have a more stable connection?

Also in your main modem/router check if the configuration for the Auto channel is set to off.

If you're not familiar to check this you can contact your cable provider for the step-by-step guide.

Let us know if it works. If you need help with any other information, please be sure to let us know.

@Mark P to clarify, I was saying that other music services are NOT affected. These glitches only happen with YouTube Music, not Sonos Radio or Bandcamp, so I have to assume it's not my overall connection, unless there's something more demanding about YouTube Music for some reason?

Hi @p_wats.

Welcome, thank you for reaching back to Sonos Community.

Base on the recent diagnostic report you submitted to use.

There are speakers that are having some issues with wifi interference.

So I'm just wondering if you can hardwire temporarily the smaller speaker directly to the boost, and see if theirs any changes.

Now if this still doesn't work for you then calling our customer phone support would be our last option.

Let us know if it works. If you need help with any other information, please be sure to let us know.

@Mark P thanks for your responses. I've now got a One wired directly to the boost. However I still have experienced audio glitches with YouTube Music (I just moved the One from one location to another and plugged it in---do I need to restart the boost, etc.?).

Right now I'm listening to Sonos Radio with zero glitches. I also just had bandcamp on for a while via the Sonos app and it was all fine too. It is only YouTube Music having glitches. If the diagnosis is wifi interference why are no other services in the Sonos app affected? 

Hi @Mark P.

Welcome, thank you for reaching out to Sonos Community.

No need to reboot the boost.

Actually youtube and other music services are just passing all the command and information to Sonos application since on the previous diag there are few wifi interferences that's why we kinda point out first the wifi connectivity.

Can you submit another diagnostic report while the Sonos one is wired so we can compare the difference between the two diagnostics report?

If you need help with any other information, please be sure to let us know.