I cannot connect my SONOS products to my new WIFI Router (Asus RT-BE58U) which I made sure was Sonos compatible. Have router set to 2.4 GHz; have tried resetting router and modem. When I select “update network” and get “let’s update wifi settings prompt….with list of speakers. I select and add a speaker, and (after bouncing balls) press join button and finally enter password. At this point prompt says “make sure you reusing the correct password.” Have tried this many, many times with most of the speakers in the list…same result. I know password is correct as I have added laptop, desktop and printer to the network with this password. Next thought, add Sonos boost to setup, Same result???
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I’d probably call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I wouldn’t engage with the Chatbot, but that’s me, I prefer human interaction.
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