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Kopacabana
Contributor I
November 17, 2022
Answered

WiFi router reset

I'm at my wit's end here.

Every so often I have to restart my WiFi router. When that happens, both my surrounds (SLs) disconnect from the Sonos group and it takes me literally hours to reconnect them.

I had to reset the router today and I've spent the last two hours trying to reconnect the surrounds - as yet I've been unable to do this despite reading every guide available.

Why on Earth do they lose connection to the group? That's just basic stuff and, in my view, a fundamental flaw in the Sonos ecosystem.

Right now, I want to throw the whole system out the window and buy Samsung's top dog system!

Surely it shouldn't be this difficult and stressful? 

Can anyone give me a simple fix to sort this mess out?

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Ken_Griffiths
Ken_GriffithsAnswer
November 18, 2022

Assuming they are Sonos HT surrounds to either an Arc, Beam etc; then they do not connect to your router, for the most part - they will connect direct to your Sonos HT master device instead via an ad-hoc 5Ghz wireless connection. So maybe next time try powering off/on the Sonos HT master (Arc/Beam etc.) and see if that resolves your issue.

What might be helpful to prevent further issues, is to add your Sonos products IP addresses to your routers DHCP reservation table to make them static.

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21 replies

Ken_Griffiths
Ken_GriffithsAnswer
November 18, 2022

Assuming they are Sonos HT surrounds to either an Arc, Beam etc; then they do not connect to your router, for the most part - they will connect direct to your Sonos HT master device instead via an ad-hoc 5Ghz wireless connection. So maybe next time try powering off/on the Sonos HT master (Arc/Beam etc.) and see if that resolves your issue.

What might be helpful to prevent further issues, is to add your Sonos products IP addresses to your routers DHCP reservation table to make them static.

KopacabanaAuthor
Contributor I
November 18, 2022

Thanks Ken.

I got so far as to unplug and restart the Arc. The surrounds were visible, but then when I went to 'add surrounds' in the app, I kept getting the message that 'There was a problem adding your surrounds' and so on.

This is doing my nut in!

HELP!!!!!!

Ken_Griffiths
Ken_Griffiths
November 18, 2022

Thanks Ken.

I got so far as to unplug and restart the Arc. The surrounds were visible, but then when I went to 'add surrounds' in the app, I kept getting the message that 'There was a problem adding your surrounds' and so on.

This is doing my nut in!

HELP!!!!!!

They should add themselves to the Arc - it might have been the case your App was not refreshing and showing you the true picture of what was going on, so maybe also try fully closing the Sonos App (sliding off screen) and reopening it next time - whatever you do, do not ever opt to factory reset your speakers when this happens, as that’s really only ever necessary as a very ‘last’ resort and it is unlikely ever going to resolve the issue described.

Ken_Griffiths
Ken_Griffiths
November 18, 2022

Also, if you know how to do it, don’t forget to reserve your Sonos IP addresses in the routers DHCP reservation table, as that may possibly assist with your issue.

KopacabanaAuthor
Contributor I
November 18, 2022

Finally sorted.

Thanks so much for your help, Ken. I really appreciate it.

    nik9669a
    Senior Virtuoso
    November 18, 2022

    Finally sorted.

    Thanks so much for your help, Ken. I really appreciate it.

    What did you do to sort it, @Kopacabana? It’s always good to know how a problem is resolved. 

    KopacabanaAuthor
    Contributor I
    November 18, 2022

    Finally sorted.

    Thanks so much for your help, Ken. I really appreciate it.

    What did you do to sort it, @Kopacabana? It’s always good to know how a problem is resolved. 

    I followed Ken's advice by unplugging and restarting all the speakers. The app then found the two SLs and it linked them back into the group without a problem.

    Ken's helped me understand the mindset that the Arc is really the hub and not the router.

     

     

      nik9669a
      Senior Virtuoso
      November 18, 2022

      I suspect it may have been duplicate ip addresses when the router restarted and tried to allocate IP’s again. It’s always best to restart the speakers too after a network restart. Or allocate reserved addresses for Sonos devices, which should avoid the need to reboot them. 

        KopacabanaAuthor
        Contributor I
        November 18, 2022

        I suspect it may have been duplicate ip addresses when the router restarted and tried to allocate IP’s again. It’s always best to restart the speakers too after a network restart. Or allocate reserved addresses for Sonos devices, which should avoid the need to reboot them. 

        How do I allocate an address?

        Dogdad
        Dogdad
        Headliner III
        November 18, 2022

        I suspect it may have been duplicate ip addresses when the router restarted and tried to allocate IP’s again. It’s always best to restart the speakers too after a network restart. Or allocate reserved addresses for Sonos devices, which should avoid the need to reboot them. 

        How do I allocate an address?

        Yes.. I’m curious also on how to do this. 

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