why is BBC iplayer audio not supported anymore?

23 replies
2113 views

It’s been working fine for over a year and a half and now it is silent and the app tells me it’s not recognised, i can get audio by turning pass through off in my TV (LG A1 OLED) settings but don’t want to have to do that every time as this makes my other devices play in pcm instead of atmos.

it’s a Sonos arc with Play 1s as rears and a sub mini.

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K

kordaAnswer

Lyricist I

Got a reply from LG, most relevant part below:

I want to assure you that your feedback has not gone unnoticed, and we understand the inconvenience this situation has caused. We've received numerous emails from valued customers like yourself, all highlighting a similar experience with the audio output when using the eARC HDMI set to pass-through mode on the TV.

After a thorough investigation, it has been identified that the issue is indeed related to the latest software update. Please know that our headquarters is fully aware of this matter, and our dedicated team is actively working to develop a comprehensive solution. We understand the importance of a seamless audio experience, and we are committed to resolving this matter promptly.

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Pistonhead

Trending Lyricist I

LG released a firmware update on 8 Feb version # 03.40.80. Auto update didn’t find the update so I downloaded and installed it manually. Unfortunately, for me at least, it hasn’t fixed the no audio when set to pass through problem on iPlayer for the apps on my LG B1. I’m connected to a Beam 2, 2x Sonos Ones, Sub.

D

danieljnewman

Lyricist III

LG released a firmware update on 8 Feb version # 03.40.80. Auto update didn’t find the update so I downloaded and installed it manually. Unfortunately, for me at least, it hasn’t fixed the no audio when set to pass through problem on iPlayer for the apps on my LG B1. I’m connected to a Beam 2, 2x Sonos Ones, Sub.

Auto Update found the same 03.40.80 update today but it did not fix the issue for me either. LG A1 connected to Sonos Beam Gen 2 + 2 Ones.

L

lfcbillAuthor

Contributor I

LG released a firmware update on 8 Feb version # 03.40.80. Auto update didn’t find the update so I downloaded and installed it manually. Unfortunately, for me at least, it hasn’t fixed the no audio when set to pass through problem on iPlayer for the apps on my LG B1. I’m connected to a Beam 2, 2x Sonos Ones, Sub.

Auto Update found the same 03.40.80 update today but it did not fix the issue for me either. LG A1 connected to Sonos Beam Gen 2 + 2 Ones.

Yeah I’ve had the same this morning and it’s not fixed it either, doing my head in now

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