Contributor I

Answered

why is BBC iplayer audio not supported anymore?

23 replies
2113 views

It’s been working fine for over a year and a half and now it is silent and the app tells me it’s not recognised, i can get audio by turning pass through off in my TV (LG A1 OLED) settings but don’t want to have to do that every time as this makes my other devices play in pcm instead of atmos.

it’s a Sonos arc with Play 1s as rears and a sub mini.

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kordaAnswer

Lyricist I

Got a reply from LG, most relevant part below:

I want to assure you that your feedback has not gone unnoticed, and we understand the inconvenience this situation has caused. We've received numerous emails from valued customers like yourself, all highlighting a similar experience with the audio output when using the eARC HDMI set to pass-through mode on the TV.

After a thorough investigation, it has been identified that the issue is indeed related to the latest software update. Please know that our headquarters is fully aware of this matter, and our dedicated team is actively working to develop a comprehensive solution. We understand the importance of a seamless audio experience, and we are committed to resolving this matter promptly.

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lfcbillAuthor

Contributor I

Update was = 03.40.70 I think so check your TV

Yeah I’m on that firmware now and I’ve had automatic updates turned off so not sure why that’s happened 😡

let me know if you have the issue with the blu ray player!

im not really sure where we go from here as it seems LG have messed something up and not Sonos ffs :/

I will test out the bluray player and let you know. Yeah I think this is an LG issue and not Sonos which is a pain. As all my TV apps seem ok with the setting changed to Auto, it might be a case of switching it back to passthrough if I use the bluray player (assuming the auto messes it up). Luckily I don’t use the bluray player that much really.

I don’t want to have to change the setting every time I switch between iPlayer and my ps5, which is a lot as my little one wants Bing on iPlayer all the time :/

You can now switch the PS5 to Dolby Atmos output in the Playstation Sound settings. That arrived in an update not long ago. Should save switching each time.

I’ve been using that setting within the ps5 but for some reason it keeps changing itself back to linear PCM this not transmitting atmos to the soundbar, I’ve just changed it back now and atmos is playing with the pass through on the tv setting is set to auto which is good, but I don’t understand why that setting keeps changing, maybe something to do with the fact that I’ve been switching remote play and the tv a lot recently ? I don’t know.

Under the same settings itv plays under Dolby multichannel pcm 2.0 and bbc iPlayer is playing as stereo PCM. It seems now my kodi wants to play at Dolby multichannel pcm 2.0 so going to have to mess around with them settings when I get time, nightmare this is 🤣

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jordanrob

Lyricist I

Also having this update on my A1 OLED since the 03.40.70 update

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jordanrob

Lyricist I

I’ve just emailed LG, I imagine the more people that do it the better chance we have of fixing this problem:

https://www.lg.com/uk/support/contact-us/email-us/

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Random-user-46

Lyricist I

Same issue here after my LG TV had a system update. I have also emailed LG customer support about the problem and expressing my frustration that it happened to us on Christmas Eve!

K

kordaAnswer

Lyricist I

Got a reply from LG, most relevant part below:

I want to assure you that your feedback has not gone unnoticed, and we understand the inconvenience this situation has caused. We've received numerous emails from valued customers like yourself, all highlighting a similar experience with the audio output when using the eARC HDMI set to pass-through mode on the TV.

After a thorough investigation, it has been identified that the issue is indeed related to the latest software update. Please know that our headquarters is fully aware of this matter, and our dedicated team is actively working to develop a comprehensive solution. We understand the importance of a seamless audio experience, and we are committed to resolving this matter promptly.

D

danieljnewman

Lyricist III

Got a reply from LG, most relevant part below:

I want to assure you that your feedback has not gone unnoticed, and we understand the inconvenience this situation has caused. We've received numerous emails from valued customers like yourself, all highlighting a similar experience with the audio output when using the eARC HDMI set to pass-through mode on the TV.

After a thorough investigation, it has been identified that the issue is indeed related to the latest software update. Please know that our headquarters is fully aware of this matter, and our dedicated team is actively working to develop a comprehensive solution. We understand the importance of a seamless audio experience, and we are committed to resolving this matter promptly.

That is great there has been an acknowledgement. Hopefully another update soon then. I just had a call from LG to just say they can't roll back software on TVs as expected and to “use another HDMI cable” as the TV is out of warranty. 😂

My work around at the moment is to leave pass-through on and turn off eARC in the menu. Seems to then work on built in apps on passthrough mode and Atmos still works on normal ARC mode when required.

controlav

Lead Maestro

I think the most important lesson here is to disable auto-updates for your TV firmware: if it ain’t broke, don’t let LG try and fix it.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Stanley_4

Grand Maestro

Disable auto-updates pretty much everywhere.

Check the tech news and forums to see if all is going well with the early updaters. Wait until you have time to fuss if something glitches. Then update.

I’ll admit to not doing that for Sonos as they haven’t broken anything for me for a long time and if it does break I’d want to post about it here.

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lfcbillAuthor

Contributor I

Got a reply from LG, most relevant part below:

I want to assure you that your feedback has not gone unnoticed, and we understand the inconvenience this situation has caused. We've received numerous emails from valued customers like yourself, all highlighting a similar experience with the audio output when using the eARC HDMI set to pass-through mode on the TV.

After a thorough investigation, it has been identified that the issue is indeed related to the latest software update. Please know that our headquarters is fully aware of this matter, and our dedicated team is actively working to develop a comprehensive solution. We understand the importance of a seamless audio experience, and we are committed to resolving this matter promptly.

Hey I’ve just seen this thank you for sharing :), though unfortunately no updates as of yet though on my TV

L

lfcbillAuthor

Contributor I

Got a reply from LG, most relevant part below:

I want to assure you that your feedback has not gone unnoticed, and we understand the inconvenience this situation has caused. We've received numerous emails from valued customers like yourself, all highlighting a similar experience with the audio output when using the eARC HDMI set to pass-through mode on the TV.

After a thorough investigation, it has been identified that the issue is indeed related to the latest software update. Please know that our headquarters is fully aware of this matter, and our dedicated team is actively working to develop a comprehensive solution. We understand the importance of a seamless audio experience, and we are committed to resolving this matter promptly.

Hey I’ve just seen this thank you for sharing :), though unfortunately no updates as of yet though on my TV

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