Contributor I

Answered

why has my sonos beam suddenly stopped working with the tv

4 replies
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Green light is on the Beam. It plays music through Alexa/ phone app, but does not play the tv audio. The tv settings do not show it being there even though it is plugged in to ARC socket. I don’t like the sound of the tv and desperately want the beam back on

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Stanley_4Answer

Grand Maestro

Green LED means the device is muted, try turning the volume up, try both App and buttons.

Please power off the Beam for 5-10 secs and check that the HDMI cable is secure at both the TV and Beam.

Remember: Sometimes Red Wine helps :)

KP60Author

Contributor I

Have done this. Still didn’t work 😢

Stanley_4Answer

Grand Maestro

Green LED means the device is muted, try turning the volume up, try both App and buttons.

Green LED means the device is muted, try turning the volume up, try both App and buttons.

@Stanley_4 I missed that!🤦‍♂️🤦‍♂️🤦‍♂️

Remember: Sometimes Red Wine helps :)