Collaborator II

Answered

Why does Sonos force us to update the software?

69 replies
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Over the past two months the sound has stopped working on our ARC SL home theater. After checking out my LG display and Apple TV 4k each time the solution happened to be Sonos updates. Sometimes its firmware, sometimes its a controller issue. In each case we found that doing the update brought the sound back. We have three iPhones and an iMac with controller software, though we never use them. Every time the sound quits, I now have to walk around the house checking devices to see which one needs the update.

With out previous Playbar HT as well as the ARC SL HT, I recall being able to go several full versions of controller software before anything would go wrong with our systems and now we can’t skip even a minor point release release. Once the system was set up and working perfectly, there’s no need to update the software at all. So why the forced update gimmick?

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jgatieAnswer

In short, they don’t. Turn off auto udates and reminders for both the hardware and the app and you won’t even know there is an update.

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ForstalAuthor

Collaborator II

I did the same in my posts, @Forstal Why not have a go at me?

Have a go at you? Did you think I was attacking Mel for asking him about that? I noticed it but then I saw Mel do it and I figured I’ll ask the last guy who used it. Or did you feel left out?

For the record, the only question you asked in your first post was the final sentence: “So why the forced update gimmick?” The majority of posts since then have tried to explain to you why this attitude you have is fantasy. All you have done is push back harder every time your idea is challenged.

Thats kinda vitriolic, actually. There’s no conspiracy theory here, no fantasy. Simple observation. I go for the simplest explanation first. Like if we each have a car, and it dies out and won’t start. Based on some of the responses I’m getting here, I should completely review everything I might have done near my car, and also made sure nothing in my garage has changed, and then finally plug my car into my computer and upload the entire contents of the ECM to the manufacturer while talking to the factory complaint line.

Me, I’d just check to see if there was gas first.

That said, why don’t we all stop posting on this thread until @Forstal (sorry - I did it again) posts his diagnostics report and tells us the results of Sonos’ investigation?

No, you guys can keep posting. I don’t know how long its going to be until the next “event”. Except for JGatie. He’s been DM’ing a couple of you guys so you can just let him know how it goes.

F

ForstalAuthor

Collaborator II

There is only one actual question in your original post. It is "So why the forced update gimmick?".

There is only one sensible answer to any suggestion that Sonos force updates, and that is "Sonos don't force updates".

No, thats more like a “sensible assumption” because you can’t prove a negative.

Now go back to the question I asked, in the context of the paragraphs that preceded it. Given the evidence at hand, ask what conclusion the typical customer might draw from this. I say it would be “The system quits until I upgrade something, is it trying to make me upgrade”, and then look at it from the point of view of an experienced customer who has dealt with forced OS upgrades as well as one event here with Sonos.

F

ForstalAuthor

Collaborator II

That said, why don’t we all stop posting on this thread until @Forstal (sorry - I did it again) posts his diagnostics report and tells us the results of Sonos’ investigation?

We all know what the results will be. The only unknown is seeing if the person who was clamoring for apologies and admissions of being wrong lives up to their own level of forum decorum.

Earlier you accused me of ‘conspiracy theories’, then you spent hours trying to play cut-and-paste with my posts to make it seem like I was saying something other than what I said, and now you “know” the future. So, you’re a psychiatrist, an opinion journalist, and a psychic, in addition to being a “professional coder”. You truly are a man of many talents. Except for understanding. You lack that.

Again, leave this thread, and do me and the rest of the forum a favor and never respond to anything I say again. You honestly have completely derailed this thread. I could have had this resolved 10 days ago if you had just skipped over it and let Bruce take the question, or Ratty.

J

John B

No, thats more like a “sensible assumption” because you can’t prove a negative.

I am distressed to learn that it’s impossible to prove that the Earth is not flat and the Moon is not made of cheese.

J

John B

Now go back to the question I asked, in the context of the paragraphs that preceded it. Given the evidence at hand, ask what conclusion the typical customer might draw from this. I say it would be “The system quits until I upgrade something, is it trying to make me upgrade”,

Ah, if only you had asked if this was an attempt to force you to upgrade. But you didn’t. You sought an explanation for why Sonos does force you to upgrade. “So why the forced upgrade gimmick?”

N

nik9669a

Senior Virtuoso

In summary, then:

@Forstal asks a question;

Several people answer it, citing much the same answer;

@Forstal doesn’t like the answers because they don’t agree with his theory;

@Forstal then says he posted to see if others are experiencing the same issue;

No-one has yet said they are experiencing it, adding to the likelihood that @Forstal‘s theory as to the cause of the problem is an incorrect one;

Lots of posts go back and forth;

There’s general agreement a diagnostics report needs to be submitted after the next occurrence, for Sonos to investigate and report the results.

Can’t we just leave it there for now?

ratty

I could have had this resolved 10 days ago if you had just skipped over it and let Bruce take the question, or Ratty.

I said my piece back here.

There’s general agreement a diagnostics report needs to be submitted after the next occurrence, for Sonos to investigate and report the results.

Can’t we just leave it there for now?

Please.

jgatie

Earlier you accused me of ‘conspiracy theories’, then you spent hours trying to play cut-and-paste with my posts to make it seem like I was saying something other than what I said, and now you “know” the future. So, you’re a psychiatrist, an opinion journalist, and a psychic, in addition to being a “professional coder”. You truly are a man of many talents. Except for understanding. You lack that.

Again, leave this thread, and do me and the rest of the forum a favor and never respond to anything I say again. You honestly have completely derailed this thread. I could have had this resolved 10 days ago if you had just skipped over it and let Bruce take the question, or Ratty.

Well now, let me quote to you the second post I made in this thread:

Nothing about pending updates can ever stop your Arc from playing sound. There’s something else at work here. I suggest you submit a diagnostic and post the reference number here the next time you experience the problem.

Notice the bold. It was not me who did the derailing, son. It appears maybe you should have let jgatie handle it, and this would have been resolved 10 days ago. 😀

Corry P

Sonos Staff

Hi folks

I don’t think this thread is going anywhere constructive, so I’m now closing it to further discourse.

@Forstal - if you haven’t already, I recommend you get in touch with our technical support team if this happens again, before updating the controllers.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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