Contributor I

Why do I feel I have just wasted £1500

29 replies
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I have just purchased an Arc and Sub Gen3, paired with a couple of Play:1’s that I had lying around that weren’t being used.

I cannot for the life of me get it working to get a decent sound out of it.

The biggest issue is that I cannot turn on Dolby Digital Plus on my Sky box because the lip sync is out and no amount of adjustment on the TV, Sky Box or Sonos app makes any difference, when I leave it on Stereo PCM it sounds poor.

I previously had an Onkyo Dolby Atmos amp and when that was outputting Sterio PCM it sounded significantly better than this. It was working perfectly but fancied a change, a change I am now seriously regretting.

I work in IT so I consider myself to be reasonable competent with such things and I have literally tried everything.

My TV is a 2019 model Philips Ambilight 55” 4K with arc output. The Sonos is connected to this HDMI port and the sky box is connected to another HDMI port. I have tried every HDMI cable I have in the house including the one that came with the ARC. I have tried disconnecting power on all devices etc etc.

I even started looking at buying another TV today but I really don’t fancy spending another £1000 witth no guarantee it will work.

Can anyone help before this goes on ebay!

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I

IanVickerAuthor

Contributor I

Does the Sky box have optical out? If so, try ruming that to the converter, then plug converter into Arc.

Not sure if the sky box has optical out, if I wanted 5.1 I could use the TV’s optical out. So in a nutshell I either buy a new TV or buy the HDfury Arcana.

NO. The whole point of running direct from the Sky box would be to avoid the audio being processed through the TV.

Ok, so what you are actually saying is that the Sonos product I have purchased will not work through any TV and you need a third party product in order to pass the audio direct from that device to the ARC.

I just want to completely I understand. I think I will contact Sonos tech support because all I’m doing here is debating with people and it’s just making me not want the product even more now than before I started the topic!

There is no need for a response, thank you for your comments.

J

John B

Does the Sky box have optical out? If so, try ruming that to the converter, then plug converter into Arc.

Not sure if the sky box has optical out, if I wanted 5.1 I could use the TV’s optical out. So in a nutshell I either buy a new TV or buy the HDfury Arcana.

NO. The whole point of running direct from the Sky box would be to avoid the audio being processed through the TV.

Ok, so what you are actually saying is that the Sonos product I have purchased will not work through any TV and you need a third party product in order to pass the audio direct from that device to the ARC.

I just want to completely I understand. I think I will contact Sonos tech support because all I’m doing here is debating with people and it’s just making me not want the product even more now than before I started the topic!

There is no need for a response, thank you for your comments.

You cannot completely misrepresent what i was saying and then deny me the right to a response.

So for the benefit of other readers: If your TV introduces an audio lag that makes it impossible for the Sonos to sync, a possible workaround is to bypass the source of the problem, i.e. the TV, by running the audio directly to the Sonos soundbar.

I

IanVickerAuthor

Contributor I

I guess you must have the last word. It’s your right to response, I simply did not want to get into even more of a debate than we are already having.

People can read, they know you are right and I’m just some ignorant idiot that just wants something to work, so why do you feel the need to explain “For the benefit of other readers” If they can read “For the benefit of other readers” then they can read what you have previously typed. You could have just put ok if you felt the need to put something!

Good day.

Ken_Griffiths

FWIW, I opted to use the Feintech audio extractor (also mentioned in various other threads here in the community) and that has worked a treat for Atmos (& DTS/LPCM) audio output with my (real-old) LG TV linked to a Sonos HT setup.

All A/V is perfectly lip-synced from each and every connected source. I think the extractor cost me in the region of £140 (delivered to the UK) IIRC; so was a much cheaper route than buying a brand new TV, plus it is a switch too, so a win-win device for use with a TV that, in my case, only has two HDMI inputs, one with audio return channel.

K

Kumar

To the use of the word “waste” in the title thread: In many parts of the world there is a Sonos full and no questions asked refund policy. Are you not in any of those parts?

I

IanVickerAuthor

Contributor I

To the use of the word “waste” in the title thread: In many parts of the world there is a Sonos full and no questions asked refund policy. Are you not in any of those parts?

You tell me.

K

Kumar

How? Why would or should I?!:-))

ratty

To the use of the word “waste” in the title thread: In many parts of the world there is a Sonos full and no questions asked refund policy. Are you not in any of those parts?

You tell me.

You’re in the UK. You have a return option.

It does seem a shame though, as Sonos is not at fault here. As previously noted, the Arc plays audio when it receives it. Delays introduced by third party kit are not its responsibility.

Workarounds to mitigate those upstream delays have been offered.

J

John B

You’re in the UK. You have a return option.

It does seem a shame though, as Sonos is not as fault here. As previously noted, the Arc plays audio when it receives it. Delays introduced by third party kit are not its responsibility.

Workarounds to mitigate those upstream delays have been offered.

Indeed. I didn’t think I was ‘debating’. I thought I was explaining and making practical suggestions to at least partially solve the problems the OP was experiencing.

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