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IanVicker
Contributor I
May 22, 2022

Why do I feel I have just wasted £1500

I have just purchased an Arc and Sub Gen3, paired with a couple of Play:1’s that I had lying around that weren’t being used.

I cannot for the life of me get it working to get a decent sound out of it.

The biggest issue is that I cannot turn on Dolby Digital Plus on my Sky box because the lip sync is out and no amount of adjustment on the TV, Sky Box or Sonos app makes any difference, when I leave it on Stereo PCM it sounds poor. 

I previously had an Onkyo Dolby Atmos amp and when that was outputting Sterio PCM it sounded significantly better than this. It was working perfectly but fancied a change, a change I am now seriously regretting.

I work in IT so I consider myself to be reasonable competent with such things and I have literally tried everything.

My TV is a 2019 model Philips Ambilight 55” 4K with arc output. The Sonos is connected to this HDMI port and the sky box is connected to another HDMI port. I have tried every HDMI cable I have in the house including the one that came with the ARC. I have tried disconnecting power on all devices etc etc.

I even started looking at buying another TV today but I really don’t fancy spending another £1000 witth no guarantee it will work. 

Can anyone help before this goes on ebay!

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29 replies

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IanVickerAuthor
Contributor I
May 23, 2022

I’m using the HDFury ARCANA with a cheap LG TV that does not have HDMI eARC. It works well. One disadvantage to this approach is that I cannot use the TV’s input selector. I have no experience with the SKY box.

I accept what you are saying but I completely disagree with spending a fair chunk of money to cobble a solution together to make it work. It’s crap!

John B
May 23, 2022

I’m using the HDFury ARCANA with a cheap LG TV that does not have HDMI eARC. It works well. One disadvantage to this approach is that I cannot use the TV’s input selector. I have no experience with the SKY box.

I accept what you are saying but I completely disagree with spending a fair chunk of money to cobble a solution together to make it work. It’s crap!

The Arc plays the audio without delay when it receives it.  It cannot play audio any quicker and has no control over the video.  If your frustration is directed at Sonos, it is misdirected.

    IanVickerAuthor
    Contributor I
    May 23, 2022

    I’m using the HDFury ARCANA with a cheap LG TV that does not have HDMI eARC. It works well. One disadvantage to this approach is that I cannot use the TV’s input selector. I have no experience with the SKY box.

    I accept what you are saying but I completely disagree with spending a fair chunk of money to cobble a solution together to make it work. It’s crap!

    The Arc plays the audio without delay when it receives it.  It cannot play audio any quicker and has no control over the video.  If your frustration is directed at Sonos, it is misdirected.

    Im sure Philips will also try to blame someone else as well...

    John B
    May 23, 2022

    I’m using the HDFury ARCANA with a cheap LG TV that does not have HDMI eARC. It works well. One disadvantage to this approach is that I cannot use the TV’s input selector. I have no experience with the SKY box.

    I accept what you are saying but I completely disagree with spending a fair chunk of money to cobble a solution together to make it work. It’s crap!

    The Arc plays the audio without delay when it receives it.  It cannot play audio any quicker and has no control over the video.  If your frustration is directed at Sonos, it is misdirected.

    Im sure Philips will also try to blame someone else as well...

    Until time travel is possible, Sonos speakers will remain incapable of playing audio before they receive it.

    John B
    May 23, 2022

    If you would like to answer my earlier question about your audio extractor, we can see if there is scope for a cheap solution??

    IanVickerAuthor
    Contributor I
    May 23, 2022

    How does your audio extractor connect to the Arc?  The only way it would have any hope of working would be if the output was optical and then connected to the converter supplied with the Arc to connect to the Arc.  Is that what you have tried? 

    I am not aware of difficulties with Arcana setup and had no problems myself.

    It was connected by HDMI to the ARC not Optical, you have also dampened my illusions about time travel. I thought it was possible, just ask Marty McFly.

    ratty
    ratty
    May 23, 2022

    HDFury Arcana works fine. I have a TV which doesn’t even have ARC, let alone eARC. HDFury delivers Atmos to the Beam/gen2 from a Firestick.

    I do have to add lip-sync delay at the Sonos end, since the audio would otherwise be well ahead of the TV picture.

      John B
      May 23, 2022

      How does your audio extractor connect to the Arc?  The only way it would have any hope of working would be if the output was optical and then connected to the converter supplied with the Arc to connect to the Arc.  Is that what you have tried? 

      I am not aware of difficulties with Arcana setup and had no problems myself.

      It was connected by HDMI to the ARC not Optical, you have also dampened my illusions about time travel. I thought it was possible, just ask Marty McFly.

      Lol.  But seriously, you extractor was never going to work because it feeds an HDMI input to the Arc, but the Arc needs HDMI-ARC.  You need an HDMI switch with optical out, and use the supplied converter to convert to HDMI-ARC.  This won’t give you Atmos, but should give good DD5.1 surround in sync.  (I cannot promise, of course.)

      Does the Sky box have optical out?  If so, try ruming that to the converter, then plug converter into Arc.

      IanVickerAuthor
      Contributor I
      May 23, 2022

      How does your audio extractor connect to the Arc?  The only way it would have any hope of working would be if the output was optical and then connected to the converter supplied with the Arc to connect to the Arc.  Is that what you have tried? 

      I am not aware of difficulties with Arcana setup and had no problems myself.

      It was connected by HDMI to the ARC not Optical, you have also dampened my illusions about time travel. I thought it was possible, just ask Marty McFly.

      Lol.  But seriously, you extractor was never going to work because it feeds an HDMI input to the Arc, but the Arc needs HDMI-ARC.  You need an HDMI switch with optical out, and use the supplied converter to convert to HDMI-ARC.  This won’t give you Atmos, but should give good DD5.1 surround in sync.  (I cannot promise, of course.)

      Does the Sky box have optical out?  If so, try ruming that to the converter, then plug converter into Arc.

      Not sure if the sky box has optical out, if I wanted 5.1 I could use the TV’s optical out. So in a nutshell I either buy a new TV or buy the HDfury Arcana.

      John B
      May 23, 2022

       

      Does the Sky box have optical out?  If so, try ruming that to the converter, then plug converter into Arc.

      Not sure if the sky box has optical out, if I wanted 5.1 I could use the TV’s optical out. So in a nutshell I either buy a new TV or buy the HDfury Arcana.

      NO.  The whole point of running direct from the Sky box would be to avoid the audio being processed through the TV.

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