Contributor I

Why do I feel I have just wasted £1500

29 replies
572 views

I have just purchased an Arc and Sub Gen3, paired with a couple of Play:1’s that I had lying around that weren’t being used.

I cannot for the life of me get it working to get a decent sound out of it.

The biggest issue is that I cannot turn on Dolby Digital Plus on my Sky box because the lip sync is out and no amount of adjustment on the TV, Sky Box or Sonos app makes any difference, when I leave it on Stereo PCM it sounds poor.

I previously had an Onkyo Dolby Atmos amp and when that was outputting Sterio PCM it sounded significantly better than this. It was working perfectly but fancied a change, a change I am now seriously regretting.

I work in IT so I consider myself to be reasonable competent with such things and I have literally tried everything.

My TV is a 2019 model Philips Ambilight 55” 4K with arc output. The Sonos is connected to this HDMI port and the sky box is connected to another HDMI port. I have tried every HDMI cable I have in the house including the one that came with the ARC. I have tried disconnecting power on all devices etc etc.

I even started looking at buying another TV today but I really don’t fancy spending another £1000 witth no guarantee it will work.

Can anyone help before this goes on ebay!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstar

Lead Maestro

Do you have the Digital Out Format set to Multichannel (bypass) on your TV? Have you performed Trueplay tuning yet?

"Receive with simplicity everything that happens to you." - Rashi

I

IanVickerAuthor

Contributor I

Yes I have tried it with Multichannel (bypass) and without.

I have just discovered that it was the Trueplay tuning that has given the poor quality because it reset everything to defaults. I have now made the changes and it sounds significantly better.

So I have just have the lipsync issue to solve.

Airgetlam

Lipsync would be unlikely to be a Sonos issue. It’s much more likely that there’s an issue in the TV passing the 5.1 sound signal out via ARC. Or, since you used the magic words ‘Sky box’, it’s also possible that there’s an issue there. Make sure you double check that the Sky Box’s settings are correct.

Stereo PCM is a different signal from the others, such as Dolby Digital, so that would likely be why your previous device was working properly.

Bruce

I

IanVickerAuthor

Contributor I

There are no other audio settings on the Sky Box, it does have it’s own Lipsync settings and I have already tried those.

Ken_Griffiths

There are no other audio settings on the Sky Box, it does have it’s own Lipsync settings and I have already tried those.

Whilst an audio extractor would likely resolve your issue here by bypassing the TV altogether, maybe first quickly try the optical audio-out port from the Philips TV to the ARC instead using the supplied Optical-to-HDMI adapter and see what happens when using that connection.

I

IanVickerAuthor

Contributor I

There are no other audio settings on the Sky Box, it does have it’s own Lipsync settings and I have already tried those.

Whilst an audio extractor would likely resolve your issue here by bypassing the TV altogether, maybe first quickly try the optical audio-out port from the Philips TV to the ARC instead using the supplied Optical-to-HDMI adapter and see what happens when using that connection.

I have tried an audio extractor, it didn’t work. Managed to get video to the TV but the ARC didn’t like it at all and kept flashing White/Orange. I have avoided optical for the reason it doesn’t support Atmos.

Ken_Griffiths

@IanVicker

I had a similar issue to yours, but it was with an older LG TV not passing the DD+ audio through it’s HDMI ports quickly enough, but it did work fine for DD 5.1 audio over its optical port. However, like you I wanted support for Atmos audio, so at the time there were just two extractors on the market that supported Atmos audio and I went for the Feintech extractor - that works a treat, but many here will confirm the HDFury extractor(s) work with the ARC too.. they are, at least, a cheaper alternative to purchasing a new TV.

I

IanVickerAuthor

Contributor I

@IanVicker

I had a similar issue to yours, but it was with an older LG TV not passing the DD+ audio through it’s HDMI ports quickly enough, but it did work fine for DD 5.1 audio over its optical port. However, like you I wanted support for Atmos audio, so at the time there were just two extractors on the market that supported Atmos audio and I went for the Feintech extractor - that works a treat, but many here will confirm the HDFury extractor(s) work with the ARC too.. they are at least, a cheaper alternative to purchasing a new TV.

Thanks, I purchased a cheaper one on Amazon, it’s going back. I struggled to find somewhere to buy the HDFury and also read somoe people having issues getting it setup. I almost thing the easiest option is to buy a new TV...

buzz

Grand Maestro

I’m using the HDFury ARCANA with a cheap LG TV that does not have HDMI eARC. It works well. One disadvantage to this approach is that I cannot use the TV’s input selector. I have no experience with the SKY box.

J

John B

How does your audio extractor connect to the Arc? The only way it would have any hope of working would be if the output was optical and then connected to the converter supplied with the Arc to connect to the Arc. Is that what you have tried?

I am not aware of difficulties with Arcana setup and had no problems myself.

Show more replies

Sign up

Login to the community