I want to setup a home theater setup using a Beam + 2 sl’s and a sub all on S2. All speakers are detected but I am unable to add the sl and the sub to the theater setup. Speakers are placed in the same room. The configuration takes ages (both sub and sl’s) and fails after a while. The speakers and sub are removed from the app and I have to start all over again. If I setup a stereo pair with the sub everything works fine. The beam works also perfect with the tv.
- system is on the same wireless netwerk
- Channel is 11, WiFi=1. So 5 separated
- connection to all speakers is excellent to good
- all speakers are on s2
- Version 12.2.2
Best answer by Rowena B.View original
Try a reboot of the router.
Then set up the surround speakers as a separate room first, and them add them as surrounds. This seems to have worked for others, but I’m not sure why.
Finally, try adding the amp.
If you’re looking for help from Sonos directly, I would recommend that you submit a system diagnostic within 10 minutes of trying to add those devices, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
Thanks for your help. I followed your prescription but it didn’t work. I send a diagnostic to Sonos with id 1343829095. After the installation failed again
hopefully a moderator is able to help me further.
Sorry it didn’t help, I’ll keep my eyes on the thread to see what a moderator says.
Thank you for reaching out to the Sonos community and for your detailed post describing your concern. Let me help you with this.
The diagnostic shows that your Sonos Beam is detected as a dropped room and getting low wireless signal strength from the router. This could be the reason why you can’t add your rear speakers and sub in a home theater setup. Also, detected interference in your wireless network that may be caused by wireless congestion or low wireless range.
Let me suggest the following steps to see if this would work for you.
Let us know how you get on with the advice above. Please run another diagnostic report and include the confirmation number in your response.
Thanks for your help. I followed your steps. Without succes. In addition I did the following
The installation fails. But after failing the speakers shown in the installation as speakers not as ?. The sub can be added successfully according installation ones but was not able to repeat. But both rear and sub were not working according the ‘test’ serie on Netflix.
send a report: 815875512
Thanks for your response and for submitting another diagnostic.
Upon checking the report, you have added the rear speakers as surround but not getting a signal from your Beam for the WiFi. Let me guide you on this.
If the issue is not fixed, I recommend contacting our phone support for more in-depth troubleshooting steps. Please let me know if you have any further questions or concerns, we'll be glad to assist you.
That worked!!! I first had to add the speakers with the WiFi disabled on the beam. Than enable it. Hard close the Sonos app. Add the sub. And it worked!
Thanks for your support
@Airgetlam and @Rowena B.
@CoenSanderink, that’s great! Thanks for your response and for updating us. I'm glad that it worked. Please feel free to reach out in the future if you have any other questions. You're always welcome here in the community.