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randomparity
Contributor I
May 24, 2019
Question

Unable to Control Volume on Sonos Playbar with Sony XBR65X950G Remote

Replaced an existing TV with a new Sony TV and I'm trying to configure the Sony remote to control the volume on a Sonos Playbar. I followed the instructions on the support site (https://support.sonos.com/s/article/3402?language=en_US) but the Sonos doesn't seem to recognize when I press the volume button on the remote.

There are no obstructions to the IR sensor on the Playbar (the Playbar is oriented so that the IR sensor is in the upper right corner) and the remote works with the TV as expected. Any other options to troubleshoot/resolve the problem?
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    23 replies

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    Lightning II
    Lyricist I
    November 15, 2019

    This worked on my A9G too.  Thank you 

    Newtosonos19
    Lyricist I
    December 4, 2019

    I have a new PlayBase, attached to a Sony A9G. If I turn off Bluetooth on the TV, the remote will control the volume of the PlayBase. But then it will not change channels on the TV. If I turn Bluetooth back on, it will not control the volume on the PlayBase, but the other TV functions work properly. So for me, it seems that I cannot control my system with the Sony remote. Sonos won’t talk by Bluetooth, and the TV won’t function completely without Bluetooth. If you know a workaround I would be grateful.

     

     

     

     

      IronCam
      Lyricist I
      December 8, 2019

      I fixed mine by turning off bluetooth in the tv settings. It works now!

      This worked for me as well, thank you!

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