Unable to Control Volume on Sonos Playbar with Sony XBR65X950G Remote

23 replies
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Replaced an existing TV with a new Sony TV and I'm trying to configure the Sony remote to control the volume on a Sonos Playbar. I followed the instructions on the support site (https://support.sonos.com/s/article/3402?language=en_US) but the Sonos doesn't seem to recognize when I press the volume button on the remote.

There are no obstructions to the IR sensor on the Playbar (the Playbar is oriented so that the IR sensor is in the upper right corner) and the remote works with the TV as expected. Any other options to troubleshoot/resolve the problem?

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youhanna8

Lyricist I

I fixed mine by turning off bluetooth in the tv settings. It works now!

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romanvt

Lyricist II

I’m not sure why but hitting the “mute” button on the remote fixed this for me. Now the playbar recognizes the IR, blinks, and adjusts volume correctly.

IndustrialEcho

Lyricist III

I’m not sure why but hitting the “mute” button on the remote fixed this for me. Now the playbar recognizes the IR, blinks, and adjusts volume correctly.

I have the same TV and the same problem and these last 2 posts worked! I am not sure if I needed to or not but I turned off Bluetooth and then I hit the volume up when the Sonos app asked me too and nothing. then I hit mute like romanvt said and the light lit up on the Sonos Playbar! This is my first post and it is a thank you post. I love the sound of this system with the Playbar, two Play 1's and the sub and now that I can control it with my remote I am happy. thanks to both youhanna8 and romanvt.

Formerly with a Playbar, now with an Arc, but unfortunately, due to poor sound quality, soon back to the Playbar. / Sub / 2 Sonos Ones

peterjkim

Lyricist I

I fixed mine by turning off bluetooth in the tv settings. It works now!

This worked for me. Thank you for the suggestion!

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Tom_G

Lyricist I

Only just got this tv and found that if you un-pair the remote in the menu it works the playbar. Means also that you don’t have to switch off Bluetooth on the tv. I think the only function you lose by doing this is the voice function from remote.