Contributor II

Answered

Unable to connect to Sonos with Sky Q

13 replies
844 views

Hi I’ve tried these steps:

Hi @Reckit

If by reset you mean return your Sonos products to factory state. Don’t do it. Instead try this:

1. Unplug all Sonos

2. Unplug your main router

3. Delete the Sonos app from your device

4. Plug in your router

5. Check it’s admin page for updates and install if available

6. Disable DHCP for satellite nodes

7. Reboot your router

8. Power Cycle your iOS or Android device and connect to WiFi
9. Connect the speaker you hard wired directly to the main router and not the switch let it come back fully

10. Plug in other Sonos 1x1 and let each come back

11. Re-install the Sonos app and choose “Connect to existing system (Sonos)

12. Test your Sonos

Let us know how things sort out. Cheers!

Edit: If wiring the speaker to router is not possible you may want to consider adding the Sonos Boost module to establish the Sonosnet.

If the above doesn’t resolve your issues I suggest you submit a diagnostic, post the reference ID in this forum and contact Sonos Tech support.

But still there seems to be a conflict between Sonos and SkyQ. App works when close to router but does not connect when further away. Create a Diagnostic 869819704.

Currently got 5 Sonos 1, a Sonos 3, Soundbar and sub.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

@asreds
Edit: It seems I missed your earlier post about the fact you are using a Sonos Boost and already operating in wired SonosNet mode - so your Sonos devices are already not using your local WiFi (it seems). So check the WiFi credentials are not stored in the Sonos App network settings and then there’s no way for Sonos to use your WiFi network or your SkyQ booster. That might resolve your problem and to assist further it might ‘likely’ help if you also ‘filter’ your controller mobile device from using the booster too (if it allows such filtering).

Show previous replies

Ken_Griffiths

Thanks for this. The SkyQ booster (SE110) appears to repeat exact same credentials as the router but will try your useful suggestions. Unfortunately im getting to extent of my limited networking knowledge!!! We dont seem to have the option to set a different SSID for the booster, but maybe i’ll try a different extender attached to powerlines.

Does the booster support MAC address filtering? If so, you could exclude the Sonos products from using that AP… but as a further thought, have you considered using SonosNet (wired mode)?

If so, simply remove the WiFi credentials from the Sonos App, so that Sonos never uses the local WiFi ? Although don’t consider doing that if you have any Sonos portable products (Roam/Move) as they do not use a SonosNet signal.

See these two links about SonosNet (wired mode) and Wireless mode and switching between the two:

https://support.sonos.com/en-us/article/choose-between-a-wireless-and-wired-sonos-setup

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

Sorry to cause you so much reading here too, but hope it helps… 👍

Ken_GriffithsAnswer

@asreds
Edit: It seems I missed your earlier post about the fact you are using a Sonos Boost and already operating in wired SonosNet mode - so your Sonos devices are already not using your local WiFi (it seems). So check the WiFi credentials are not stored in the Sonos App network settings and then there’s no way for Sonos to use your WiFi network or your SkyQ booster. That might resolve your problem and to assist further it might ‘likely’ help if you also ‘filter’ your controller mobile device from using the booster too (if it allows such filtering).

A

asredsAuthor

Contributor II

Thanks for all the suggestions. I purchased a Powerline WIFI extender from TP-Link and once I’d configured it to use exactly the same SSID etc my issues are resolved. All speakers working, App connects on IOS and WIFI extended to the blackspot and SkyQ works everywhere.

Sign up

Login to the community