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Avid Contributor I
November 22, 2023
Answered

TV group volume via remote TV controller issue

Hi Sonos,

 

Could you please fix issue with volume control on Groups please? Now what I am referring to is that when I have Group created for living room with Arc + Sub Gen 3 and 2 Era 300 and two Ones when I control the volume via remote control the volume goes up only for the Arc+Sub and Era 300 the other speakers which are added in the group as well does not move volume as they should the same way as the first group. Now when I increase the volume via remote controller on TV this will break the whole setup completely and I need to go to my phone to increase the volume via phone for the other group which is the two Ones. Can you please fix this via update please that we can use only the TV remote control for the whole group when TV is playing?? Thank you. 

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melvimbe
melvimbeAnswer
November 22, 2023

This isn’t broken as the volume control is working exactly as it was designed to work. This would need to be a feature request, and certainly something that would need to be optionally turned on/off at the users preference.  I certainly would not want every room grouped with my main room to go change volume every time I use the TV remote volume control.

Danny

15 replies

Ken_Griffiths
November 22, 2023

No disrespect but via remote I can do this quicker 😂☺️ and do not worry I have like 15 alexa devicesat home ☺️ and this solution is not convenient for me especially during watching movies when the volume will drop during the voice command. This should be possible via remote tv control as well and it is just algorithm which Sonos needs to implement and that is it.

The TV volume drops for a second or two for the assistant to hear the instruction in my case - it’s quicker than picking up a remote (I have dozens of Alexa devices too in every area of the home) I use Alexa for auto-grouping/ungrouping Sonos rooms in fact - but I guess you can’t please all the people, all the time. I was just pointing out that you have the voice option available to you.

There are certainly people that would not want this option with their TV remote, as more often than not, the ‘grouped’ speakers are located in different physical rooms, especially due to the 75ms ‘group audio delay’ that Sonos products have in place for coping with home network packet jitter.

JuriJuriAuthor
Avid Contributor I
November 22, 2023

No disrespect but via remote I can do this quicker 😂☺️ and do not worry I have like 15 alexa devicesat home ☺️ and this solution is not convenient for me especially during watching movies when the volume will drop during the voice command. This should be possible via remote tv control as well and it is just algorithm which Sonos needs to implement and that is it.

The TV volume drops for a second or two for the assistant to hear the instruction in my case - it’s quicker than picking up a remote (I have dozens of Alexa devices too in every area of the home) I use Alexa for auto-grouping/ungrouping Sonos rooms in fact - but I guess you can’t please all the people, all the time. I was just pointing out that you have the voice option available to you.

There are certainly people that would not want this option with their TV remote, as more often than not, the ‘grouped’ speakers are located in different physical rooms, especially due to the 75ms ‘group audio delay’ that Sonos products have in place for coping with home network packet jitter.

Hi Ken, you are correct some people will prefer other things I am using alexa for other purposes mainly switch sockets on or off or music. Regards to the Remote control function you are correct maybe some people will not like it but when you look in Sonos forum there is few which have requested it and many people does even not know that Sonos forum exist. Here is the reason behind is that Sonos should listen to customers and give them the possibility and option. Now if you do not want to use it ok they can make algorithms where you can switch it off simple. Now people these days are just like to say ooo this is not possible or there is no way and that is how companies going away because there is a way is about the approach and have people which can do very good programming and coding. Well if there is more then 1 person asking for it and in this scenario and many other different scenarios there are many sonos will just respond like in last video we do not like it and this is how it is. Now this is is very wrong approach to customers and I understand that they may not like it or referring to studies or experts but here is the point that it is possible to do it and they can and the possibility can be switched off easy if you do not want to use it but say NO is just very bad as approach. Now if you think about that some other brands will start implementing this Sonos will loose a lot I will personally sell everything and move to company which wants to improve more then hardware. Sonos for me after years is only new hardware with too many limits or limitations and that is it how I see it and not to mention the build quality slipping down the road. Their customer service is great but this will not hold me here to stay with sonos with this approach to customers and new features sorry.

jgatie
November 22, 2023

Bottom line, Sonos is not going to encourage people to use setups which sound terrible, whether you feel it sounds terrible or not.  The front soundstage of speakers grouped with a soundbar is a dispersed, muddy mess, and whether you hear the echo or not (I suspect you do and are in denial), most people will find it completely unacceptable.  The whole notion is a road Sonos doesn’t want to go down, with good reason. 

A far more viable request is for Sonos to enable individual front left/right speakers with the soundbar as a center.  That at least will sound good.  I doubt that request would be fulfilled either as it has been requested far more times than the volume thing and has never been realized, but at least the request makes sense. 

Once again I curse that silly YouTube video, regardless of how the pros and cons were spelled out. 

jgatie
November 22, 2023

Oh and dude?  Three words - Please use PARAGRAPHS!

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Corry P
Sonos Staff
December 14, 2023

Hi @JuriJuri 

Welcome to the Sonos Community!

Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!

Please note, however, that nothing is broken - the current behaviour is intended.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein