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ayofemi
Contributor I
June 20, 2025
Answered

Trueplay tuning not working after v17.1 update

My TruePlay tuning just stops at this screen and does not play test tones since I updated the speakers to V17.1

 

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RhonnyAnswer
Prodigy III
June 20, 2025

I suspect it’s a simple fix:

  • Turn it all off (quit app, turn off router and speakers at the wall).
  • Leave five mins. 
  • Turn the router on, let it fully boot up
  • Turn on each speaker in turn, booting fully.
  • Then re-open the app.
  • Try Trueplay again.
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Airgetlam
Airgetlam
June 27, 2025

I truePlayed two different ‘Arc’ rooms yesterday, while being up to date (no betas) both with Sonos and my iPhone. No issues at all. Something must be different on ​@nick776 ‘s system. 

Bruce
    Minhlong
    Enthusiast I
    August 18, 2025

    My quick trueplay on Android doesn't work , it goes to the end of the process but doesn't remain ( no toggle on/off after ) 

    Works fine on iOS 

    Arc ultra + era 100 + sub gen 3

     

    Why the hell it doesn't work on Android ( pixel 8 with Android 16)

    I have this issue since 2 months, all is up to date ( app+ speakers)

    Mr. T
    Mr. T
    August 18, 2025

    My quick trueplay on Android doesn't work , it goes to the end of the process but doesn't remain ( no toggle on/off after ) 

    Works fine on iOS 

    Arc ultra + era 100 + sub gen 3

     

    Why the hell it doesn't work on Android ( pixel 8 with Android 16)

    I have this issue since 2 months, all is up to date ( app+ speakers)

    Is the physical mic switch enabled on all devices?

    If yes, remove the surrounds, add them back and try again.

    There is also a known issue with Trueplay currently which may be impacting on you.

      Minhlong
      Enthusiast I
      August 18, 2025

      My quick trueplay on Android doesn't work , it goes to the end of the process but doesn't remain ( no toggle on/off after ) 

      Works fine on iOS 

      Arc ultra + era 100 + sub gen 3

       

      Why the hell it doesn't work on Android ( pixel 8 with Android 16)

      I have this issue since 2 months, all is up to date ( app+ speakers)

      Is the physical mic switch enabled on all devices?

      If yes, remove the surrounds, add them back and try again.

      There is also a known issue with Trueplay currently which may be impacting on you.

      Removing surrounds and sub, then re add was successful , thanks a lot!

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