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Shivaram Pavuluri
Contributor I
May 17, 2024
Question

Trueplay tuning is not working in new sonos app

I am having Arc, sub3 and 2 era300. While doing the true play tuning with new Sonos app on iPhone 13 with latest iOS, in the final step app stuck there for more than 30mins. I have to close the app manually resulting in no Trueplay tuning. Tried at least 7-8 times still the issue there.

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    28 replies

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    cnauta
    Lyricist I
    June 15, 2024

    I find that the True play optimization tool is absolutely useless even when it does work. Just optimize your system manually 

      rdamani
      June 22, 2024

      Here’s an update. Sonos will tell you after you wait on hold until you qualify for Medicare to reboot your phone. Instead do this. Change the source from TV to a music app like Spotify and play a song. Then open the tuning and it will take you to the Continue screen where the phone (iOS) is rotated and it should work and complete the entire tuning process. Amazing they don’t know this but it should work for you. Hope it helps. 

      Nice work around! I was successful!

      exa
      Contributor I
      July 6, 2024

      Same issue, changing from TV to music didn’t work either.

      What a terrible app

        UK_Mike
        Lyricist II
        July 8, 2024

        Reinstalling the application, resetting the system gives nothing. Everything indicates that Sonos cannot control the situation. This case is suitable for strong publicity in the press, an example of how much today's electronics manufacturers do not respect the customers who support them!

        GNS
        Lyricist III
        July 9, 2024

        I finally got TruePlay to work about 10 days ago after weeks of failure. I have a iPad Air 5th gen, and Sonos Arc and Sub gen 3. It seems like the latest update did it for me. I made sure I updated it in both the app store AND within the app. TruePlay then worked fine without needing any workarounds. It would be useful if those that are still having issues state what devices they're using.

        BryloRen
        Lyricist II
        July 22, 2024

        New update today! Did not fix TruePlay at all for me. 

         

        This is absurd.

          UK_Mike
          Lyricist II
          July 22, 2024

          Use a device with iOS version 17 but not beta. TruePlay does not support beta versions of iOS 17 and 18 

          edutan
          Lyricist III
          August 7, 2024

          I have same issue. Trueplay not working using iphone 14 pro. Sonos beam with a pair of sonos one gen2 as rear speakers, symfonisk bookshelf and symfonisk lamp. 

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