Trueplay tuning is not working in new sonos app

This worked for me, thanks for sharing.

One thing that I noticed is - during the tuning process where you walk around the room, if you don’t engage with the app the phone will go into idle/screen save mode and the tuning will fail. I had to tap the screen throughout the tuning process to compete it.

Tried the workaround, but to no avail. Sonos produce some great equipment at a price, but very shoddy in this regard unfortunately 😞

Sonos has fixed a bug in Trueplay for soundbars:

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

Fixed an issue that blocked Trueplay if a TV was the input source.

Update to the latest app to get the fix.

I updated my Sonos app with today’s update and the Trueplaying still does not work for my Playbase, the fix doesn’t work for my model. I’ve been trying to contact Sonos by phone and it is still an hr plus wait to talk to tech support and I haven’t had the patience to wait that long yet. Even their working hrs seem to be not correct, the website say they are available to 11 pm est week days and when I tried contacting them this evening at 10pm est, the recording said their offices were now closed.

I  even tried doing the Trueplaying after switching the audio from tv to Sonos Radio and playing a song and it’s still stuck doing nothing. I would like to be able to roll back my app to the older version when I know it was working then if it was possible.  

I can trueplay tune, it just doesn’t save to my system. Process works perfectly just doesn’t stick. Been trueplaying for years and this has never happened. Arc, gen 3 sub, and 2 x era 300’s. 
Trueplay works and saves in other rooms but not on the surround system. 
Any thoughts?

Thanks for the tip Alrantel. Switching the source from TV to Music worked for me.

After several attempts trying to resolve the True Playing issue via chat technical help, I finally was able to talk directly to someone by phone with Sonos. After several iterations it was determined the True Playing function is not supported if you have an IPad 10th generation. I finally was able to get it to work on the latest Sonos app on the iPhone 14 but I had to go into my account and do a refresh of the Sonos app from within my account preferences.  It seems the True Playing function has been an issue ever since Apple released the 10th generation iPad, I’m sure the feature worked previously with the older version of the Sonos app but since I cannot roll back to an earlier version of the app (S2) I cannot verify this now. 

I’ve done all of this still with no success. Really frustrating. 

The other thing I also did was a reboot of my system, can be done by them online (if you are able to connect with them either online or by phone) or I believe just powering your complete system off and then turning it back on. There is also a page on the Sonos website that lists all the equipment currently not supported with the True Playing function, check to see if there is your hardware is listed there, the iPad 10 is there and it was released by Apple a couple years so I was surprised to see that Sonos hasn’t provided a fix for that yet. It took several diagnostic checks by Sonos to eventually advise tell me that the True Tuning was not supported on the iPad 10 model. They are fully aware of all the issues the update Sonos app has caused because the one technical advisor said they were still receiving a lot of calls wrst to True Playing. The good thing is once your listening area has been True Played it is saved by the system and you should not to have to repeat the process unless there is equipment changes or relocations within the room. 

another thread regarding this trueplay issue

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/trueplay%2Dsimply%2Ddoes%2Dnot%2Dwork%2Din%2Dthe%2Dnew%2Dapp%2D6892178?tid=6892178