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h3m
Avid Contributor I
October 24, 2020
Answered

Trueplay on iPhone 12 Pro

I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?

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    Mark P
    Mark PAnswer
    Retired Sonos Staff
    December 10, 2020

    Hi Guys.

    Welcome, thank you for reaching back to Sonos Community.

    Sonos just released a new update few days ago regarding the Trueplay it is now available on the following Apple devices.

    • iPhone 12 
    • iPhone 12 Pro
    • iPhone 12 Mini

    If you need help with any other information, please be sure to let us know.

     

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    Markitos
    Avid Contributor I
    November 17, 2020

    Hi @h3m.

    Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

    Hmmm.. since iPhone 12 has been released recently not 100% sure if the true play is not yet available on this phone.

    So far some product of iPhones are still not available with true play like:

    • iPod touch (7th generation)
    • iPad Pro 12.9" (4th generation)
    • iPad Pro 11" (2nd generation)
    • iPhone SE (2nd generation)

    Some iPhone 12 users in the community might provide their own opinion about this.

    If you need help with any other information, please be sure to let us know.

    It doesn’t work with my iPad Pro 12.9 4th generation either

    defex
    Lyricist I
    November 21, 2020

    ok, sonos doesnt care so I was able to purchase a homepod mini from apple which i will check next week in my rooms and compare to sonos one… if the difference is not that much i stick to the homepod… i mean the trueplay is not working anyway for me ;-) 

    bokchoi
    bokchoi
    Lyricist I
    November 28, 2020

    Hi Sonos,

    If this trueplay thing is so great, why have you still not added support or at least alerted users of the lack of support for us iPhone 12 users?

    The iPhone has been on the market for more than 5 weeks now.. Surely, an update to a newer device running the same iOS software shouldn’t take so long?

    Patiently waiting.

    bokchoi
    bokchoi
    Lyricist I
    November 28, 2020

    ok, sonos doesnt care so I was able to purchase a homepod mini from apple which i will check next week in my rooms and compare to sonos one… if the difference is not that much i stick to the homepod… i mean the trueplay is not working anyway for me ;-) 

    I had 2 homepod minis to run on a paired stereo mode.. 
    I received them on day 1 of their release and sold them on day 5..

     

    Not worth it, sound is nowhere near a Sonos hence why I upgraded to two ONEs from my PLAY1

      Mark P
      Mark P
      Retired Sonos Staff
      November 28, 2020

      Hi All.

      Welcome, thank you for reaching out to Sonos Community and providing your feedback about the trueplay for iPhone 12.

      We don't have a timeline we can share for this feature, but we'll be sure to make an announcement if we have any updates.

      If you need help with any other information, please be sure to let us know.

       

      Help others find useful content by clicking the like button and selecting the best answer to your question
      caltune
      Lyricist I
      November 28, 2020

      I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?

      Yes play 5’s 1st gen dosnt work properly with iPhone 12 either. Having major problems with it to be honest. Keeps loosing the internet. Not being able to add songs. 
       

      baldr_bass
      Contributor I
      November 30, 2020

      I just finished moving to a new place, and got a brand new Arc. I went to tune the Arc in addition to the half a dozen other Sonos speakers I own, only to find out I cannot do Trueplay because my iPhone 12 Pro Max isn’t supported… needless to say, I am very much looking forward to this update. Thanks. 

        Tom0187
        Lyricist I
        December 2, 2020

        Same here. IPhone 12 Pro and iPad 8th Gen - both not supported (yet).…

        a-v-k
        Lyricist I
        December 3, 2020

        Same issue with iPhone 12 mini.

        Just received a couple of new Sonos One and was not able to TruePlay them. 
        I’m curious how many more times we will see the message that timeline of new features can’t be shared…

        Shame on Sonos. Really.

          burivo
          Lyricist I
          December 4, 2020

          Hi - I have the same issue. Will you make an update available which enables the function on iPhone 12 Pro? 
           

          thanks

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