Trueplay on iPhone 12 Pro

38 replies
7548 views

I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Mark PAnswer

Retired Sonos Staff

Hi Guys.

Welcome, thank you for reaching back to Sonos Community.

Sonos just released a new update few days ago regarding the Trueplay it is now available on the following Apple devices.

iPhone 12
iPhone 12 Pro
iPhone 12 Mini

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

Mark P

Retired Sonos Staff

Hi @h3m.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

Hmmm.. since iPhone 12 has been released recently not 100% sure if the true play is not yet available on this phone.

So far some product of iPhones are still not available with true play like:

iPod touch (7th generation)
iPad Pro 12.9" (4th generation)
iPad Pro 11" (2nd generation)
iPhone SE (2nd generation)

Some iPhone 12 users in the community might provide their own opinion about this.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

D

Dazw30

Lyricist I

I have iPhone 12 & confirm truplay doesn’t work. Worked fine on my iPhone 11. Interested to know why

L

Lankos

Lyricist I

Yes, me too. iPhone 12 here and no trueplay but the app does say trueplay tuning coming soon

controlav

Lead Maestro

The iPhone 12 is brand-new. It takes a while for Sonos to gather the necessary calibration data from a sample range of devices (cf. the SE 2nd gen in that list).

Jeez people, if Trueplay was so important, why didn’t you do it last week with your old phone?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

L

Lankos

Lyricist I

Ok first of all the reason we are reporting this is so Sonos knows about the issue. We aren't expecting trueplay to work on day one smh. Just helping out and letting people know. I can definitely wait for trueplay.

T

Tiburon

Lyricist I

I just got my iPhone 12 pro and it doesn’t recognize trueplay. When I turned on my TV with the playbar the voice was garbled. Could not resolve issue. Disconnected the playbar. Very frustrated.

Airgetlam

Both controlav and Mark P have already answered your concern above.

Bruce